Is it just me or is customer service in the UK crap?
In a department store - huge queue, two cashiers. I appreciate that it’s management who roster staff. Waited ages to pay. I said a cheery “hello” and the woman just pursed her lips at me. She only spoke to say the transaction amount. I said “thanks” and she just looked at me. 🤷🏻♀️
On a train, the conductor checking tickets. Showed him my ticket “need your railcard too, you need to have that ready for me you know.” I smiled and said sorry, he proceeded to ask me why I was entitled to that railcard! And yes, it was my railcard and in date with my photo. Then just kind of grunted at me and walked off.
Post office - posting a dozen cards, some overseas. The clerk actually shouted at me that it wasn’t her job to stick the stamps on, I didn’t even ask her to! Considering there was nobody behind me in the empty store I thought it was a bit weird. She wouldn’t let me stand there to put the stamps on. I had to take them home, figure out which one was which (different countries needing a different number of stamps) and then go out again in the rain to post them.
I have worked retail many moons ago. I get that it’s minimum wage and that customers can be rude. But I really am always smiley and polite. Yet I am often met with downright hostility from staff. Everybody (staff and customers) seem so miserable.
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To wonder why customer service is so awful?
114 replies
PlomBear · 18/12/2019 17:36
OP posts:
Am I being unreasonable?
238 votes. Final results.
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You are being unreasonable
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You are NOT being unreasonable
68%
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