Long story short, I've been using Commuter Club now for a year and I received an email yesterday stating that my monthly cost from January would be £194/month- £86 more than what I currently pay.
When I queried it they said they'd accidentally undercharged me for the last 12 months which was why it had increased so much, and as an aside one of the team would be in touch separately to arrange for the 'outstanding amount to be recovered'. £86 x 12 months would be £1,032 which I really really can't afford, particularly at this time of year.
Would IBU to push back on this? It's really stressing me out and I've been looking online to understand my legal position but nothing seems to be clear!