In asking for help with a crazy amazon employee?

[gingergittable]

Not me but my sister in law.

She had an issue with an item she bought through Amazon. They kept putting the delivery date back so she asked for it to be cancelled. The guy she spoke to (from amazon customer service) wasn't very helpful and said that he couldn't do anything.

She then got sent the 'how did we do?' questionnaire (we're in the States if it makes a difference) and gabe two stars for outcome and helpfulness.

Two days later she gets an email saying her amazon prime has been suspended.

She calls and tells them it wasn't her and to reinstate it.

Then two days after that all of her tv subscriptions stop. She calls and they say that she described them through her account. She's says that she didn't and after another day of trying to find out what's going on it turns out that the first man she spoke to has been going in to their account and cancelling things. He's now cancelled her whole amazon account!

She can't manage to speak to anyone that will take it seriously, they've said they'll give him additional training but surely he should be fired?!

I doubt they can access her financial details but just in case I've told her to cancel her debit cards listed.

She's really upset because he obviously has access to her home address and possibly can mess with her finances, any thoughts from anyone? Amazon haven't even really apologised!

Really. If I were going to make up a post I'd make it a little more exciting and bother to name change first!

If you're in the US, contact the Better Business Bureau and/or The Bureau of Consumer Protection.

I mean they do right? They can issue refunds etc so they must do.

@YouretheChristmasCarcass ah good idea thanks

Get on Twitter or Facebook and complain #amazon - these big companies have entire departments who do nothing but answer public complaints on social media.

I can fully believe it and I know someone I work with had a similar issue with a utilities employee after a heated discussion on the phone. He fucked about no end with her account and kept ringing her and hanging up......also actually shouted “fucking bitch” at her down the phone.

Yes, he got the sack. He obviously thought it was worth losing his job over. 🤷‍♀️

Uk amazon are not brilliant. The ridiculous default postage charges for a start. Amazon tv where you have to pay extra for anything worth watching. Prime for next day delivery - now only on some items, when if you compare the same product on eBay you see the price of the product on amazon has been bumped up to cover postage anyway. I got a trial for prime once and it with almost impossible to cancel. Money grabbing all the way and causing town centre independent gift shops to struggle.

Social Media is the way forward for complaining!

She's not on social media. Maybe I'll offer if she babysits ds for an hour.

Yea I think you should. It seems like its gross misconduct and companies take complaints on social media so much more seriously (how dare anyone else see how bad they are )

my partner has had recent problems with Amazon. Been using them for years. Bought a smart watch, wanted to return it. they sent him a return document and he had to take it to local store for drop off - now amazon say he sent an empty box back - I know he didnt. he is down over 100 and he cant deal with the delivery company as he wasnt the one who paid for the service, yet amazon wont speak to them and told him to.
Its a nightmare

This definitely should be posted on social media or taken to the press tbh. Preferably twitter

Even if she doesn’t have social media, I’m sure someone she knows does. She can just make an account and post it, I have seen viral posts from new accounts before!

I'm so sorry.
I cancelled, no, I tried to cancel, my account at Amazon when they published the pedophile handbook and the customers service creep was rude as eff and refused to do it.
I was shocked, until I read up on it and found out this is the training they receive.

Seriously?!

You think he shouldn't be fired?! What he did would be termed gross misconduct in my profession. Of course he should be fired. He can't go around messing with customers because a complaint irritated him.

I’m not sure how data protection is regarded in the States, but in the UK amazon couldn’t give you any further information about his employment status/disciplinary action as it would breach employee/employer data protection. Hence why they always give generic statements about further training.

For all you know, he could have been fired but Amazon can’t told you. And if I’m being honest, it sounds like he was leaving anyway if he went rogue with customer accounts. Leaving = no real repercussions.

www.consumerfinance.gov/complaint/
Submit a complaint here.

She needs to talk to all of her credit card companies and to her bank to talk to their fraud officers. She needs to explain that she has recently canceled her cards and tell why, including the very unsatisfactory 'retraining' response from Amazon.

Contact credit reporting agencies (Experian, etc) to see how to monitor her credit report.

Though it is really for unauthorised transactions it also says it's for complaints about 'unauthorised access to your account' - she needs to contact this Amazon department:
pay.amazon.com/help/201212450
It would probably help if she had a name for the supervisor who told her the employee would be given training.

Does she have any friends who are lawyers?

She should contact the Attorney General of whatever state (or DC) that she is living in and submit a complaint about this specific incident. It should be clearly worded. There might be a consumer complaint section in her state AG website.

@Rachelfromfriends1 ah that's very true.

Yep, OP. Social media is the way to go here! I'm so sorry. I absolutely believe that this could and does happen. How stressful.

I recommend to only liaise via email so you have it in writing

Also can you submit a subject access request, I assume there’s account notes