Bloody Uber eats!

[hastingsmua1]

Ordered McDonald’s for the kids last night via Uber eats. McDonald’s got one of the meals wrong: instead of the new/limited edition chicken deluxe burger ordered, they sent a mcchicken sandwich (which is an inferior/cheaper item).

However Uber eats are refusing to refund this item because I asked for a refund in March (with a different restaurant, our drinks spilt all over the food making it soggy/inedible). I sent photographic evidence both times, so yesterday I sent photos of the burger and box stating “McChicken Sandwich”. They even refused to refund the cost of placing a replacement order for the burger last night.

I only have 8 total orders so they’re saying problems occur too frequently. Whilst I understand that they have to protect themselves against fraud, I am being completely genuine. What else can I do if I have genuinely received the wrong item? Whilst it’s only about £5 so no real loss, this doesn’t sit right with me. Aibu to be annoyed?

Tbh surely that's what happens when you combine what is supposed to be fast food to be eaten immediately with a delivery service.
You go to Maccas. You order. It gets handed to you, you check it's all there. Really not sure a delivery service could care less. They sent you the right number of meals, the difference is probably a quid or 2

Surely it's the responsibility of the driver to
check the food is correct

I don’t think it is. The bags are sealed when they arrive.

Uber eats arghh I got a subway once when I got in and opened the bag it had nothing but chicken bones in it I was FUMING! Wasn't even from subway the greedy driver stole my sandwich! I did get a refund though never mess with a woman's food

Tbh surely that's what happens when you combine what is supposed to be fast food to be eaten immediately with a delivery service

So even though McDonalds has started offering its food through UberEats, it doesn't have to ensure quality? That's not how it works. And because I've ordered through UberEats it's up to them to put it right regardless of whether you think I should have ordered a fast food option through them or not. UberEats and McDonalds are businesses. They can get things right!

And it's not just McDonalds. I've had it with restaurants that don't have their own delivery service so use UberEats or something similar. Jump off your high horse. It's not hard for a business to follow a list of ordered menu items.