I'm an ex assessor. Left a few months back.
I ultimately left the job as its extremely corrupt, unethical and the working conditions we were put under and pressures to meet targets were very unfair.
But I do have some mixed views.
So the statistics of fraud are grossly wrong. Sorry I don't want to be one of those "well my friends cousins brother in laws aunties friend claims disability for her back but shes an Olympic gymnast" types. But we did get a lot of obvious lies or exaggerations. In my last week in the job this is three examples of what I encountered;
Girl completing a law degree and working part time as a note taker claiming she does not have the mental capacity to use a microwave and she can not read or follow a map, despite also being a driver and has never had any extra educational needs input.
Someone with a broken toe (yes, just that) claiming due to "worrying about his toe" he is not able to dress himself, needs reminded to feed himself, now unable to read as hes distracted by his toe and needs support to communicate and couldnt go out without some due to severe distress as he worries he could hurt his toe.
A lady with arthritis and chronic pain, crying in pain, walking about one step per minute while her son props her up into the room then claiming to be bed bound and peeing in a bucket, saying she has not left her house in months, then seen an hour later on my lunch break walking around Tesco's, walking normally holding multiple shopping bags.
I'll just emphasis though. This is still a small minority in the big scheme of things, the vast vast majority of people are genuinely in need and going through very tough times, and even the ones who are swinging the lead slightly I still hold a lot of empathy as when you get to the route of it they seem to be struggling severely in other aspects of life (mainly financially) and I think they are just desperate. But even so, that isn't the point of disability benefits.
The reason I give these antidotes though is just to show there definitely needs to be regulations in place and a systems to get the 'genuines' but PIP is wrong.
We were given very strict criteria to follow, and every month they would bring in more and more stricter rules that just restricts further and further those who get scored, you were then scrutinised for over scoring and monitored closely if you were 'too generous'. And if you do score anyone enhanced your report Is audited by another service and your report is pulled to pieces in an attempt to deduct. The senior staff are non clinical, they dont care If the claimant verbally abuses you or if someone became unwell in your assessment meaning its delayed you for an hour. They just demand you see certain amount of people in a set amount of time and take 0 exceptions. They are also the ones who get the bonuses. Its never the assessors.
So basically, I've seen first hand the criteria getting harsher month by month and the auditing process getting stricter by being forced to change scores more frequently. So yes, it's all definitely going down hill.
Although there will always be the ones who take the mick, ultimately I feel it's a lesser of two evils than the rest who are now being left to suffer, and unfortunately that wont change now thanks to the delightful considerate Tories.