For being annoyed that it's taken 15 months and it's still not sorted??

[giftponderings]

I was wondering how long it should normally take for a car insurance claim to be settled?

I had a driver bump into the side of me in September 2018, and I just had a call from Privilege telling me that they are still trying to resolve it, and thinking of taking the other insurer to court. I had a similar call earlier in the year, and gave my signed permission for it to go to court so tonight I expressed my annoyance at now being told that it's not even been to court yet.

How long have others found it takes privilege to sort things out? Is there anything I can do to speed this up?

Other maybe relevant info:
I had to pay my excess to get my car repaired

Other driver didn't put in a claim against me, despite him and his witness (passenger- wife) claiming that I drove into them. If he truly thought I was to blame he would have been the first to claim off me surely?? My insurers agree with this that he should have claimed if he thought I was at fault.

Other man drove off and left the scene and I had to gesture him to pull over which he then did

I took photos at the scene and showed both cars damage, but my car has damage which corroborated my version of events, not his. My insurer said they can see the photos back up my story.

No police were called, as no injured party

I have no witnesses (apart from my 9month old daughter in the back seat) and there are no CCTV as I have enquired about this

We are in Scotland

Thanks for any advice

Anyone?

It takes forever. A car drove in to me- not convinced the ‘driver’ who was the owner and insured was driving as he got out of the back of the car (!) but that’s not for me to dispute... it’s taken 2 years so far and still not been to court

It can takes ages. Also be aware his wife can be a witness - doesn’t have to be independent in Scotland like it does in England - so there will be 2 statements against your 1.
Just because he didn’t claim against you first that doesn’t make your version of the events more credible. If there was no damage to his car he might have decided there was nothing to pursue you for.

Thank you for your replies. Yes I have been told that the wife has given a witness statement, which is annoying.

There was scratched damage to his car, which would have needed a repair.

Oh well, seems I just have to wait.