To tell SSE energy to shove it !

[SueDoeName]

I moved house in November and the previous occupant was with SSE energy, so I just rang and took over .

They informed me I'm on economy 7 despite having no economy 7 heating here anymore. They advised me to change the meter. Turns out I could get a smart meter so mad an appointment to get it changed on 4th December.
Date came - engineer never showed but they didn't give me any notification saying there was a problem. I rang and got fobbed off . Told next available date is end of January- I start a new job in January so can't commit to a date as don't yet know what my shift pattern will be.
I spent literally all morning on the phone yesterday. They said they would sort it , then I got a call from their Manila call centre again offering an appointment for end of January. When I explained (operator clearly couldn't understand me ) they said not to bother and hung up.

Someone was meant to ring me back today. They didn't . Cooling off period is 14 days which I'm just out of I think but given their complete lack of service I'm tempted to tell them to stick it regardless. I'm currently paying the wrong g tariff. Their customer service is SHITE . Steer clear!

Don’t even get me started! I’m the opposite. Moved in to a new house in October. SSE appeared to offer best rates/package.
It came with a free nest system- not yet arrived.
And the smart meter that’s required apparently can’t be fitted until 11th March 2020!!!

Make a complaint and say you want it done before Xmas.
If you threaten to leave I guarantee it will be done before the new year.

thetiger I chose that package too and as yet no nest. 😡

I've just emailed their complaints debt saying I will simply cancel the direct debit. No one phones back when they say , and trying to deal with their call centre in Manila is just 🤬🤬🤬🤬

SSE are awful I agree, i just left them for bulb, bulb will also pay any exit fees you get charged. They don't do smart meters yet but I had a smart meter with SSE for 12 months and I honestly don't miss it (it doesn't work with bulb because of the stupid man that installed but that's entirely new thread about how incompetent SSE are)

Oh do not get me started on SSE. Huge increases in our bill and no smart meter after 18 months of moving. Shocking.

Laughably just got a letter saying they can get hold of me by email- it appears they cannot spell the name Victoria. They do however have both my landline and mobile number. Fucking Incompetent .

Bulb pay exit fee do they? Will check them out .

Yesterday's numpty told me that I'd get charged £75 to change meter because I'm changing tariff - well I do t think you can change the fucking meter without changing tariff which they advised!!!

Oh man, literally just this morning I spent 6 hours waiting for them. I like SSE, I do. They're always good on the phone but today has been a bit exasperating.

They'd been booked in today to change me from a pay-as-you-go key meter to a credit meter. 2 weeks ago the E7 timer broke on the original meter and, to their credit, they came out same day, on a Saturday, and replaced it with another key meter.

But the serial number on the database and work order wasn't updated, so even if they had arrived on time they wouldn't have been able to swap it out. Waiting for another appointment but my meter is 'special' (awkward) so needs a more senior engineer. Apprently they each have a waiting list miles long.

Only 2 months I've been trying to get it changed so far but it might be a bit longer yet! Down to Spar to pop some more money on the key I guess...

I had an absolute nightmare with them too - worst customer services I've ever. I'd try to get out of any contract with them if you can

SSE have recently threatened to take my mother to court and send in debt collectors.

She died last December and informed them in January. No apology.

Jesus swishy. Wtf? Tell them to fill their incompetent boots. I'm hoping to get out of this ridiculous contract. They've failed before they even started!

We are having a nightmare with SSE, huge bills just for a gas hob, rang because we thought the meter was faulty, they arranged to send someone out no one turned up went through the whole process again then when he came he just read the meter and drove off, to cut a very long story short it took a month before they came and put a new meter in which has now been sent away for tests, if the meter is faulty I don't have to pay the £78 call out fee but if it isn't I do, so now SSE are trying to say my bills are big because I've read the meter wrong. I've been with them since may and they haven't noticed the readings are wrong not to mention the fact that as an experiment we put the heating on for two hours and the meter went up by 19 units.
Brother in law whose a solicitor is on standby.

What I find annoying is when people can't be assed reading their meters so they end up with large bills that they can't pay. This then results in these companies having debts and having to put the cost up for the people who do pay their bills. They then want smart meters to be installed costing us. Please people if you can't afford your bills do us all a favour and get a paygo meter. I bet the people on the telephone are tired of hearing all your excuses for not paying for the energy you use.

Have had smart meter since April. Monitor has never worked engineer was supposed to visit last week so stayed in all day. Phoned sse at 5.30pm to adk what time they wer arriving to be told all appointments for that day had been cancelled. They said they had tried calling my landline but it was engaged when i said I had been home all day and phone had never been touched he insinuated I was lying. Need a new supplier fast have had more than enough of sse

Which? Magazine customer satisfaction survey below. SSE is not at the bottom of the table.
switch.which.co.uk/energy-suppliers/energy-companies-rated.html

SWALEC have not improved, call centre in Manila trying to deal with queries in UK!
My meter only 7 years old failed I was unable to take a reading, no actual readings since May 2020. Latest bill stated my consumption was up 64%, where did they come up with that idea. The house was empty for 2months over the last 2 periods. Battle to try and get a refund as I am in credit over £100.
Emails not answered, endless calls left on hold, a totally useless company.