Use it to give examples of some of the qualities they are looking for in the Job. Eg Team work in admin job
“When I first started in my current job 5 years ago, I was very nervous about talking to difficult customers on the phone. I always volunteered to do the mail so that I was away from the desk and someone else would answer first.
”I realised this wasn’t fair on my colleagues [shows awareness of how behaviour affects others ] and it wasn’t helping me develop in my job [ shows that you are motivated to improve skills ] or my confidence.
”So I asked my line manager for help [ knowing when to ask for help is always a good trait ] and she set aside some time to train me and we worked through different scenarios and how to deal with them [ good manager ].
”After a while I became much make confident with this part of the job and began to almost enjoy it - it makes me happy to know that I can deal with customer complaints promptly and courteously so we can resolve the issue and keep their business [ customer focus, commercial awareness ] .
So last year when we had two new colleagues join the team, I was given the job of training them in complaints handling and mentoring them for their probation period [ new skills ] . I think I was more patient with them because I could remember how hard it was when I first started [empathy] .
“I also set up a system for logging and monitoring complaints and I now produce a monthly report which is discussed by management to see how we can spot trends and constantly improve [ proactive , shows initiative, strategic thinker, aware of company values ].
This kind of example is much more believable that someone who says
“ I think my best quality is teamwork and yeah, I get on with everyone on my team “.