I’ve had an awful bloody day and am feeling really let down and upset. I had major gynae surgery last week, radical hysterectomy with extensive excision of deep infiltrating endometriosis, they removed my uterus, cervix, bother ovaries and tubes and a large area of my pelvic wall - not insubstantial surgery.
I was sent home with a catheter in as my bladder was traumatised in surgery. Catheter was removed on Monday and I was asked to go back to see my consultant today for a bladder scan to make sure it was fully emptying. Scan today was all good but they did a dip test and I have an infection so consultant wrote me a prescription for an antibiotic and a script for more painkillers (30/500 cocodamol) as I’ve run out and in a fair bit of pain
Husband was with me so we drove from the hospital to our gp surgery, the system is ridiculous in the first place. Because it’s a script from the hospital it needs to be taken to the gp surgery so one of their doctors can re write the script to take to the chemists. We’re in NI if that’s relevant as I know our system is different that across the water. Dh left me in the car as I was feeling shite and took the script up to reception, then called me to say the receptionist was saying it would be 48hrs before a gp could write the script.
Wtf??
For starters that bollocks because we did the same last week when I was initially released with a script for hrt, dh brought it round in the afternoon and collected it later that day.
Secondly it’s bollocks because I know they have a prescribing gp every afternoon for this purpose and for repeat prescriptions.
Thirdly is bollocks for someone who is post operative to have been seen by a surgical consultant and diagnosed with an infection be left to wait 48 fucking hours for antibiotics because a non medically trained receptionist seemed to be under the impression of it had been urgent then they’d have dispensed the antibiotic at the hospital... which she said to dh repeatedly....
I’m beyond livid.
Poor dh has been running about like a blue arsed fly trying to sort it, what if I didn’t have any help? I can’t drive for 6 weeks, I’m in pain and feeling pretty ducking vunerable.
I love our nhs and I appreciate how much pressure it’s under but the gate keeping at gp surgeries is a liability.
Anyone want to help me draft a letter of complaint to the practice manager about the level of service the receptionist provided. FWIW I’m medically trained, changed career path eons ago and think it’s beyond appalling that a receptionist with no medical training seems to think she can override the recommendation of a consultant.
Go easy on me... I’ve just had major surgery and been plunged into surgical menopause....