Refusing an order
oaktree12 · 01/12/2019 10:32
Not sure this is actually the right place for this, but would love to hear what people think.
If you ordered an item that was delivered with free postage, but then refused the item at the door for whatever reason...should the cost of postage still be taken from the refund?
Passthecherrycoke · 01/12/2019 10:40
I have been told to do this too. I ordered something which was incorrect and I contacted them immediately to change to the correct item. It was too late, for various reasons so I paid for for the correct item and refused delivery of the wrong one.
I don’t think they have to give you a free return though, it’s not something set in law or anything
dontgobaconmyheart · 01/12/2019 10:42
It does depend - why is the parcel being refused? What are the retailers T&C's etc
The postage may be advertised as free (to the buyer) but the service of posting obviously isn't free is it, so I wouldn't complain about being charged a few pounds if I were the one being daft and ordering things to then refuse them, thereby wasting time/petrol etc. Surely it could just have been accepted and returned.
It really depends though OP, on the context- nobody can make an opinion either way without more to it.
Butchyrestingface · 01/12/2019 10:48
Because I tried to cancel the item and she said it had already been sent but then it arrived over a week later
What did it state when you bought it about delivery times?
I am assuming you had ordered another one elsewhere in the interim and that is why you refused it at the doir?
nikkylou · 01/12/2019 10:51
Well if it's free delivery they surely can't deduct any delivery charge from the refund?
Now if they say you have to pay for the return, they really should be telling you the cost of that and sending a invoice appropriately, not just taking of a seemingly arbitrary figure from your refund.
Plus they should make it clear you wouldn't get your full refund, so you can make the decision accordingly. Say you paid £10 for the item with free delivery but they were going to deduct £2.50 for delivery, you might well decide you'd some how find a home selling it on fb for £8 after all.
Also if they claim it was damaged hence why you're not getting all your refund, well it's quite clear it's never been in your possession as you refused it at the door.
Unless you beat away the delivery man with a stick....In which case I think it's fair you paid the return postage anyways...
Butchyrestingface · 01/12/2019 10:54
@Butchyrestingface because if you had read previously, that's what she told me to do
I DID read it. The information you are giving doesn’t make sense to me.
If it was en route, there was no need for you to cancel it or for her to tell you to refuse it at the door, unless there is something else that is pertinent and hasn’t been disclosed.
But hey, stuff other ppl trying to make sense of the situation so they can give you an informed view. 🙄
To comment on this thread you need to create a Mumsnet account.