eBay buyer AIBU or is he?

10 replies

Confusedtype2 · 22/11/2019 17:38

Selling some of my sons old Lego.
Set was listing as complete with all mini figures and accessories.

Buyer has messaged me to complain that a couple of the stickers are missing.
I didn’t mention anything about the stickers being there in the listing.

Don’t know what to do as I know eBay normally side with the buyer but I really don’t want to give him a part refund for a missing bloody sticker!

OP posts:

Lulualla · 22/11/2019 17:41

If it's missing the stickers then it's not a complete set. If he's a collector and wants the full set then that includes the stickers.

Where they already stuck onto the bricks and he's maybe not seen them? Or are they totally not there at all.

If the stickers are missing then you need to give a refund as it's not as described. If he doesn't want to return the set to you then a partial refund seems reasonable but I'm not sure of Ebay's stance on that.

churchandstate · 22/11/2019 17:42

Hmm. I think this would come under damage, which should be clear in the listing?

Floralnomad · 22/11/2019 17:47

I would say ( as an adult Lego collector) that the stickers come under accessories so I agree with the buyer .

filka · 22/11/2019 17:51

I agree with PP, for a collector the stickers have to be there. If it was me buying, I might well be inclined to return the whole lot.

littlepaddypaws · 22/11/2019 17:53

stickers missing it's not complete, ebay will side with buyer unless you can work something out with him, partial refund perhaps, it's shitty but there you go, i would be annoyed if i was the buyer tbh, i collect diecast mini cooper models and they have to be near perfect with NO damage else i don't buy. if there is a problem i would want a refund, but i'd probably return item to seller,

Jollitwiglet · 22/11/2019 17:54

Surely the stickers count as an accessory? So if you stated it was complete with all mini figures and accessories, I would expect it to come with all mini figures and accessories, which to me would include the stickers

greyspottedgoose · 22/11/2019 17:59

You can usually get missing bits off the lego site I wonder if you can get the stickers? May be cheaper than return postage and losing PayPal fees

HollyGoLoudly1 · 22/11/2019 17:59

I was going to say YANBU at first until I read other posts mentioning he might be a collector. I didn't realise this was a thing and I'm guessing it's not worth as much if bits are missing?

If he's just buying it for his own kid though, I'd be gobsmacked he even noticed a couple of missing stickers let alone wanted a refund for it. I've bought plenty of second hand toys and the odd scratch or a missing sticker wouldn't even hit my radar.

eBay aren't always on the buyers side - I don't sell often but did have a complaint once that a top wasn't the exact shade of cream it appeared in the picture (taken in natural light and my phone camera is quite good so it was as close as it possibly could be!). The buyer opened a case against me but eBay ruled against them.

Original poster

Confusedtype2 · 22/11/2019 17:59

Ok hands up it clearly is me bu.
I would be surprised if it’s a collector as it’s only a little city set with no box and pretty crumpled instructions but will offer him a part refund.

OP posts:

Timeforchange0 · 22/11/2019 18:00

Earlier this year I sold all our Lego on both Facebook marketplace and eBay.
I assumed my buyer would be a mother of young kids....
but surprisingly I was hounded by grown men desperate for my Lego but wanting the best price and when I said no and it was sold they wanted to offer loads more etc!

Anyway one of my items were sold to someone who then said a teeny piece was missing (a shield from a knight) and I said no as it was never in the photos and I got away with that (rightly so)

Flip