Disability: to think businesses should email when asked

[Pawsitive]

I'm struggling to find a dog trainer at the moment because they all want to talk to me on the phone rather than emailing me dates and prices. I'm finding it really frustrating because I find using the phone difficult (I'm hard of hearing) and in particular numbers are tricky for me (letters can be worked out with the phonetic alphabet but numbers cant). I'm happy to meet with them if need be to discuss my requirements once I've ascertained if they're within my price range and availability, but many just refuse to engage. It's a waste of both my time and theres to not have a simple email conversation when phone is not an option.

This isnt just a dog issue, every online form nowadays forces you to leave a phone number and there is often no free text to indicate your contact preferences.

I understand email can take slightly longer, but it's not just a preference. I cant hear well, its embarrassing and I struggle with new voices, accents and situations.

AIBU to think businesses should be more disabled friendly? It's really frustrating, especially when they have a huge web presence.

I completely agree, asking for written communication is not an unreasonable request and organisations of all sizes, including businesses of 1 can do this.
Not only does it show ignorance to peoples needs but if they can't be bothered to get the initial interaction right they are hardly going to make an effort when you are a customer.
The purple pound is worth a huge amount, and in my experience, as the world is so crap at adapting for people's needs, people with disabilities are some of the most loyal customers.
If you go down the Facebook route and any dog walkers approach you who have previously been unhelpful I'd certainly call them out on it and remind them their previous customer service is why you are having to publicly disclose a disability to get the service you require

I get where you’re coming from, but I also think sole proprietorship need some leeway when it comes to adjustments

I hope they're not on their phones while they are walking the dogs, they should be paying attention to them.

And it takes minutes to reply to an email, text or FB message. Surely they can spend 10 minutes of an evening/a convenient time slot for them checking through them? If they feel they need a discussion, they can arrange that. It might be that the OP can manage a video call for example or meet somewhere for a face to face chat but a normal phone doesn't work.