Hi everyone,
Sorry if this is long winded, I will try and keep it as brief as I can and not confuse you all with my story.
I currently live in a privately rented property. I am ‘friends’ with the landlord - not close friends but friendly enough that I would stop and talk to them if I saw them in public. However, the house I’m renting was let through an estate/letting agent.
Last Sunday, my boiler broke. I reported it to the landlord direct as I know letting agent charges them for any call outs or repairs. No one turned up to look at the boiler as I was promised.
Monday I went to the letting agent. They said as I had gone direct to the landlord they would wait and see what happens throughout the day before they intervene but brought me two electric heaters to use in the meantime.
I explained to them that I’m currently 14 weeks pregnant, I have mental health illness, as well as cardiac failure and my DD (age 13) living in the property. We are unable to bath as we also don’t have hot water since the boiler broke. This i feel is unacceptable as DD has menstrual periods and for obvious reasons it is important for her more than anything to be able to maintain personal hygiene.
To try and help the repair situation I said I would see if I was eligible for assistance under the replacement boiler scheme. Turns out I am and the letting agent advised me I am now just waiting on the company to contact me to arrange an inspection and installation of new boiler. On Thursday, I hadn’t heard anything so I rang the boiler company and they told me different information. Basically been given different information from one or the other but they clearly just passing the buck. Meanwhile it’s now Saturday and 6 days since the boiler broke. I have two electric heaters I am using but no hot water. I’m now pulling my hair out as all this time has passed and we are no further along repair wise.
Does anyone have any advice please? Or anyone know what my rights are? Or am I being unreasonable?