Started a thread in property earlier but no replies.
Problem with boiler - no hot water. Call someone out.
Bloke turns up Tues. Not sure what problem is. Will send someone today between 1 and 5. I ask when it will be fixed and he says he doesn't know. When I say well I can't go indefinitely with no hot water (and tbh although I don't say this I'm a bit 
he didn't know what the problem was) he says if they can't do it Thurs it will be Fri. Ok fair enough.
At 3.30 today they say will be with me 4.30-5. New guy turns up at 6.15. Tells me it's just a valve. He hasn't got the part but his colleague has who is on his way.
Other guy turns up at 7.45. Spends ages on the phone saying how he can't fix it.
After some toing and froing tells me that it's a problem with the heat exchanger which needs cleaning and he'd advise power flushing the system. He will get his boss (the first guy) to call me. It's now 9.30pmm
Then get a phone call. First thing he says is Oh yes there's loads of problems with your system. Then starts asking me about a tap...who turned this on. I say I've no idea. He says oh it's all wrong. You need loads of new parts - heat exchanger, valve, etc...I say gently that man 3 said about cleaning it. No he didn't, he told you it has to be replaced.
When I query this he gets increasingly shitty and starts saying loudly, just get another opinion then...get another opinion. You don't appreciate we've bent over backwards to try and resolve this for you, we've had 3 people out
(This wasn't my fault that he didn't know what the problem was, the other one didn't have the part and the third one changed that part and then decided it was something else. Not to mention being loads later than they said).
He was really unpleasant and aggressive. I felt quite threatened by it and I don't feel I can use this company. I'm a single parent and feel quite vulnerable in situations like this.
WIBU to go elsewhere? It's upsetting because it means another week with no hot water 