So...tenants have been in flat for about 16 months. The fridge/freezer was bought new when they moved in. A year and a month after, they said the door was dodgy and looked likely to fall off. I promptly got an engineer out and then paid for another fallout/labour/parts visit. It was the world's most expensive hinge. I then received a text on Saturday afternoon saying the fridge door had fallen off and would I get it sorted by Monday. I told them that the shop was shut, but have emailed them and will chase up this morning when they open (which I did). The shop said that the engineer had put it down last time to tenant misuse and that if it was a faulty repair, then it would have fallen off sooner - ditto for a faulty fridge. I swallowed the cost again as I can't "prove" it was tenants.
I checked my balance today and only one of the tenants have paid. I sent a polite text to let them know and received this "We have a fridge full of gone off food and I’ve had to go to the doctors with my shoulder so have to take time off work as I can’t drive. So will total up how much that all comes to and get back to you! Many thanks." I think she's trying it on so am now tempted to bill or go halves on the cost. She's meant to pay by 4th of month, doesn't have a regular direct debit set up, so surely this payment should have already been made. In addition she did not pay a deposit and we came to an agreement recently that she would pay some of this each month - this hadn't been paid either. I think she's trying it on. Also, surely she should prewarn if rent will be late. I have a 5 day old baby, so can really do without feeling fucked off over this.