We tried buying furniture from some non IKEA shops and the experience was depressingly similar in all the furniture showroom type places we tried: we walked through the doors and were immediately set upon by sales people who wanted to help but got right in our faces then were nowhere to be found when wed got our bearings and wanted to ask them something. Almost all the things we had looked at online were not available to view in the showroom. The suggestion was we should order them sight unseen (at 2-4 times the cost of an IKEA equivalent) and then wait twelve weeks for delivery.....
We found exactly the same. The only 2 shops that were any better were John Lewis and Laura Ashley. We ended up getting 2 sofas from Laura Ashley, simply because they weren't full of bullshit but seemed to know what they were talking about. And they also let us know, in a totally non-pushy way, that if we took out a store card to pay, we could get another 10% off, so that saved us £234 on a sofa and sofa bed that were already half-price.
At DFS we walked in and out again in despair, the staff were spotty teens in shiny suits who couldn't tell me anything about how their shite was actually made (I used to work for a furniture company, so know how things should be put together).
Furniture Village had sofas we really liked, in the sale, and we were seriously considering buying them. Then smarmy Shiny-Suit gave the worst pretend apology I've ever seen and explained that the offer wasn't on the ones we liked, they were actually nearly twice the price, the sign had been put on them in error, and tried to convince us to get the same sofa in a really inferior leather. I came close to telling him to fuck off.
DP smiled sweetly at Shiny-Suit and said "I think we'll probably leave it, thank you, because if you carry on much longer my partner will be telling you to fuck off".
Barker & Stonehouse was the worst: nasty, cheap shite at not-cheap prices and rude, offhand staff. If they stay in business for more than a couple of years, I'll be gobsmacked.
The new stuff is being delivered on Monday, so this weekend we have the delightful job of getting the old sofas out of the house, breaking them up and getting them to the tip.
I'm praying it outlasts me. I never want to go furniture shopping again.