Lloyds bank, who is right?!

[Vilanelle]

I have just sent a member of staff to the bank to do the banking. We have a paying in book where you list the amounts of cash you are holding.

I want to bank £410.00 however I only have £20 notes.

I list that I have £420 in £20 notes, but in the total cash to bank box, I put in £410.

I used change from petty cash to give a customer £10 change earlier, so the £10 change I get from the bank, goes back in the petty cash box.

However, bank staff member is saying they will have to bank the whole £420 as that is what is listed as total of £20 notes.

Why can't they just change it?!

Am I missing something?!?

Many years ago when I worked in a bank, I'd just give the change back! Seems very petty

The figures I have given, are just example figures, the actual difference was I gave him a £5 note but only wanted to bank 52p from that £5

I suppose next time. Keep £20 back and before the transaction, ask them to change it for 2 x £10, then do the banking. Seems a long winded way of doing it

Oh god that's ridiculous I work for a bank not Lloyd's and we would just give you the change. How stupid are they. Id have asked to withdraw £10 if I was you. They'd have probably charged u for that though xx

Just ask the member of staff to change one of the £20's first into 2x£10s and add it to the pay-in.

Seems ridiculously petty of them

Why not just pay it all in and then withdraw £10?

It would have been better and clearer if you had listed £400 in £20 notes and then 1x£10 note.
The cashier could then have handed the extra £10 back
Not sure how it works with you listing the whole £420 and then putting just £410 as the total....
Because you are not at the bank in person and to clarify I would say they are correct in amending the total paid in to £420

Why couldn’t you just bank the £420 and immediately withdraw the £10?

The total in the box is what I’d expect to bank so I guess you’re in the right but it’s very cumbersome - why do you need to post £X + 52p?

Meant to add, I’d say they are right as presumably they’ve decided how they like to run their own business.

Can't you just "pay it in" to Petty Cash? Save someone going and drawing out cash for the tin at a later date?

@Jeezoh But this is how they have always told us to do it and always accepted.

The company is huge, I do not have the authority to make small withdrawals. I have to bank what is collected, and what is collected only.

If I am banking a total of £400.52 but have £400 in £20 notes and 1 £5 note, how can I list the 52p? It asks how many 20ps, 5ps etc you have included. Well none! Because I need change!

@BernadetteRostankowskiWolowitz

You’d be stunned how many people don’t understand that principle.

We have a separate account for petty cash, like I said its a large company and I don't have the authority to move money around!

This happens with my business from time to time,and I have never had an issue

I just don’t get it - if you need to bank 400.52, why don’t you have that amount?

Unless I’m being supremely stupid it’s just not making sense to me.

Doesn't anyone in your staff have change in their purse for the £5?

Just swap it for some change, put the correct amount into petty cash and bank the £400.52