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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Normal for (naice) hotel to take money out account as deposit?!

30 replies

leafyygreens · 26/10/2019 20:48

Aibu to think this would annoy a lot of people? Is it normal practise?

Stayed at a branch of the Hilton last year for work, gave them my company ‘cash passport’ when they asked for a card on file in case of damage. They put a hold of 75 dollars into it, which basically rendered the card useless as I’d only asked work to put $80 on it for expenses (short trip) meaning I had to use my personal card for food etc.

This year, staying at another branch of Hilton, made sure to give them a credit card to put the hold on. Guy behind the desk assured me again it’s just for damages and no money would be taken out my account.
However, $75 dollars has actually been taken out my account (from the time I checked in), with no notification if or when it’ll be returned?! Are people generally just fine with this happening?

When away for holidays I tend to stay in Airbnbs so not much exp of this otherwise!

OP posts:
BernadetteRostankowskiWolowitz · 26/10/2019 21:41

Yes. It's a pre authorisation. The money releases within 24 hours of check out (unless it's a debit card then it takes longer).

AnalUnicorn · 26/10/2019 21:43

Yes it’s normal. If you have to use your own credit card then just claim back as expenses.

Zebraaa · 26/10/2019 21:44

Yes most places do this however in Dubai I declined to do so and they were fine with it! So not sure if it’s mandatory 🤷🏼‍♀️

SafetyAdvice0FeedWhenAgitated · 26/10/2019 21:45

Like car rentals do. They have the autorisation to take the money but do NOT do that (as they have no way to know what the amount will be if there is any damage). They wait until the car has come back and take the money out if need be.

When we were renting a car they did block the deposit. I thought that's a standard

amatsip · 26/10/2019 22:06

I work in car hire and we do take the deposit out and return it back to card when vehicle comes back ok.

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