On Wednesday I received several emails from a large dept store chain to confirm my purchase for several hundred pounds. I panicked that it was fraud activity (the last 4 digits on the card used were the same as an old card of mine).
I called dept store and was on hold for over an hour. In my panic, during this time I contacted my dh who cancelled my bank card (joint account) and changed PayPal password.
I got through and eventually it was found that the customer had accidentally put my email address in. They are very similar.
However, surely to activate her account she should have had to receive an email and click to activate? I was very stressed (I admit possibly overreacting due to previous fraud).
Also through the emails I now have this woman's name, address, phone number, last four digits of her bank card.... She is unaware but surely this breaches gdpr.
I was called today to be told the lady has her delivery and it is all sorted. But I am really annoyed that it caused me so much stress, time out of my day sorting, stress of getting a new card etc.
They have apologised but I want them to rectify the admin system. Dh says they should compensate us, but that feels a bit grabby. So what can they do to make things better? Nothing I guess... But yet I am still annoyed and they are getting someone else to call me, but really I am being unreasonable and need to let this go don't I?