refusing to pay £25 delivery charge to Kiddicare.com?

[CattyB]

Man I'm cross

I live in Dunbar - a great wee place about 40 miles from England & 35 from Edinburgh right on the A1 with a mainline train station. Yesterday I placed an order with kiddicare.com yet despite it stating that delivery is free to mainland areas with orders over £50 when I went to the checkout the site wanted me to pay £25 delivery. I phoned to query this and was told that the problem was with Interlink (the courier) so I phoned them and they did not seem to have an issue with EH42 so I phoned back Kiddicare, who by the way, charge £1.50 per minute when you call. After being put on hold (DO NOT PUT SOMEONE ON HOLD WHEN THEY ARE PAYING £1.50 FOR THE PRIVELEDGE) I was told that if I went ahead and placed an order and emailed they would refund my delivery charge. So trusting person I am I did this only to receive an email just now stating that they are not willing to refund my delivery charge because this is what the couriers charge. Great I spend £6 (on my 2x2 minute phone calls) to be lied to.

Am I being unreasonable in wanted to kick their teeth in? AGGHHHHH!!!! I think I would prefer to damage their reputation and lose them a great deal more that £25 in business! YEAHHH!!

disgraceful. You are right to be annoyed.

If you're in Scotland get on to that man in the Sunday Post.
Also call back couriers and get them to say what price they charge.

Have you got the name of the person you spoke to at kiddicare - the one who told you to go ahead nad order and then email to get your delivery charge refunded?

How crap is that?!
And it shouldn't be up to you to liaise with the courier company Kiddicare have chosen to use, that's their problem to deal with not yours.
How rubbish!

Did you get the name of the person who told you that you would be refunded?

Take it to Watchdog?

That's really crap. I bet you didn't get the name (who every does think of that at the right time ) I'd send a very strongly worded letter/email - go as high as you can (CEO?head of customer relations)

Well they've just lost a customer - was going to order a pushchair for £130 off them in a minute and I'm not going to now. I can't believe you have to pay to speak to them. FFS they're a shop and not a Service Centre.

Sorry Hijack, Ctty I was born in Dunbar, left when tiny, but went back to visit family and you are right great place.

Wasn't so wise to get a name - duh. But will get on to the couriers and ask them to price a delivery from their postcode to mine. Already emailed kiddicare a polite but strongly worded email. No resolution will def have me onto the Sunday Post (always wanted the fame of it ) and Watchdog. Cheers.

Mention Mumsnet, m'dear. I found things picked up after that ...

don't ever ring Kiddicare premium rate again

(that is a great site btw for 0870 dodgers).

Sadly, they are entitled to charge you whatever they like, as until they actually accept your money there is no contract there. You're not the Outer Hebrides. They are plainly taking the piss. No excuse for poor customer service like that. Have made mental note not to shop there again.

Sorry, that link doesn't work.

Kiddicare's 'geographic' number according to saynoto0870.com is 01733 579175.

Hi there, I went to the kiddicare store the other week, found a cot i wanted but couldn't fit in car. Delivery from store was loads so decided that i would order online as it was "free" delivery only to discover that they actually charge more for products online to compensate for the "free delivery". The same cot was £30 more online! I went elsewhere!

DO NOT order from Kiddicare. Why do I say this? From my experience over the past couple of days:

1. You can not cancel your order - even if it is a couple of hours after you have placed it and it has clearly not left the depot. The response they give you is, even though you don't want the item and it hasn't left their warehouse, they will deliver it to you anyway and then ask you to pay for it to be returned!!!
2. It is very difficult to contact anyone in relation to your order

• if you email them, you get an automated response stating that you will be replied to within 48 hours, but the answer will be something along the lines of 'sorry we can't help you'
• if you call them, they are similarly unhelpful. The individual service people are nice enough but they are bound by the inflexible ordering system. It costs 10pence for every minute you are on the phone.
• last resort - post a message on their 'community board', where again you either get no response or a similarly unhelpful message that redirects you to their email enquiry line.

3) If you live in a communal flat area and the gate is shut, they will not bother to ring you/message you before delivering your package. Instead, even if you are home waiting, you will get an automated text message saying that they failed to deliver your package. Also, they are supposed to leave a card with re-deliver options, but in my case, they didn't leave it! 4) If you call the call centre to complain, they tell you to wait around all day and the delivery man may come back to you - they do not specify a time. In my case, despite waiting all day, the delivery man has not come! So now, they've taken my money but I'm left without a pushchair, without a redeliver option, and have to contact them again to start the delivery/return/cancellation process all over again! It's not worth the £10 saving...go elsewhere!!!