One hour of my time wasted on the phone to sky

[OoGin]

I called sky this afternoon to arrange an engineer visit (second one this month) because of problems with my broadband.

57 minutes in I'm still on the phone, talking to the second person I've spoken to during the duration of the call.

I just wanted to arrange the engineer visit but kept getting spoken over and railroaded into listening to all of their "amazing" offers.

Transferred to the quality team.

Made it clear I didn't want sky tv or sky mobile and whatever else, still waffled on about them and how they'd be great for my family.

Now let's look into your current package and see what we can do to help.

Er no I just want a sodding engineer.

59 minutes into the call now and still waiting for confirmation that the engineer will be dealing with the original issue.

AIBU to be bloody irritated at my time being wasted like this. It has ruined my day and left me in a right mood.

That's why I do an online chat with them. And when needed I just copy and paste the reason until they give up trying to tell me about their amazing deals.

Everywhere is at it.
Virgin media have an automated system that you can be stuck in for an age before an actual person even speaks.

Wise move, ffswhatnext

I'm irrationally wound up about this today I think, after 30 minutes with the first person feigning interest in my DC's hobbies I just wanted off the phone with my engineer appointment.

1hr 10 mins before I got my appointment

You got off lightly. I recently spent the best part of 3 days on the online chat trying to sort a problem. They then couldn't get an engineer to us for 4 weeks. We did however come out of it with a great sky Q multi room package installed free and a cheaper subscription than before, so every cloud.....

I'm currently in to a fourth week of waiting for Sky to sort out broadband and telephone. Apparently sorted tomorrow but they say that every time

I've been trying for months to speak to an actual Virgin Media person about reducing the extortionate amount of money they want from me but they only do that on the phone and the minute you hit the "leaving or downgrading" option you disappear into the darkest furthest reaches of the hold region never to be seen again. I was thinking of just switching and let Sky cancel my VM contract but you've all put me off that now

A tip I read online years ago is always tell the company you are locked into a two year contract with 20 months left to a competing company, it h
Usually stops the sales pitch when they realise they have no chance as you are unable to switch to whatever they are trying to sell you.

i had this all summer. was ready to leave. they booked an engineer but because it was bank holiday said would be 5 days. called again after 5 days to find they had cancelled the engineer as wasnt needed. bloody internet didn't work for 4 weeks. got a guy out in the end and none if his stuff would connect. they didn't believe him and told him it was something i was doing! he gave me a new router and everything worked fine! annoying as could have done that by post! i found calling at 9am seemed to get to speak to someone who could help.

I signed up to them a couple of years ago through carphone warehouse, fibre optic broadband for 19.99. Fab, I thought.

Yet they signed me up for £35 quid

Complained. They said they could reduce to £28 but that's the lowest.

Annoyed but I decided to stick with it as it's not too bad for what I get and we use the WiFi continually.

This past few months the broadband has gone to shit, constantly down.

Engineer came last week and claimed to have fix it but whatever he did just made it worse.

I'm fairly polite so don't like to sound rude but do they actually think I believe they give a toss about what my DC are interested in and what I'm having for my tea.

Most of us are intelligent enough to know it's just speal designed to lure you into raport and lower your guard so you agree to extras you don't want in the first place.

So annoying. Just sort my broadband for goodness sake.

We have Sky, DM has Virgin as they have cable. Both companies have poor service and customer care.

I recently booked a home move with Sky. Broadband only. On the activation day my broadband didn’t work so they booked an engineer visit.

On the day the engineer called me to say he was outside my house. He wasn’t. I asked him where he was and he said a street name I didn’t recognise. I asked him where that street was and he said it was in St Albans. Which was interesting because I live in Nottingham.

When I checked my Sky account online it showed me as living at this St Albans address and they had moved my broadband account to that address. This was despite the fact that I had given them my new Nottingham address on live chat and I had a screenshot of this part of the conversation. I’ve never even been to St Albans, never mind moved there,

It took hours on the phone to try and sort this out and in the end I cancelled my contract.

That's ridiculous decisions

Oddly enough, we had the same problem when we signed up except they put us down as living on the next street. No idea why. Some poor family were disconnected when 'our broadband' went live! Another 2 weeks It took to sort everything out properly.

I'm genuinely thinking of cancelling now, these past few months it has been more trouble than it's worth.

I have 31 days to change my mind now I'm in the renewed contract so think I'll shop around and see whether I can get a good speed elsewhere for less money and less hassle.

One thing op. Are you sure it's not 14 days?

OP. - that’s exactly why I cancelled. Some poor sod in St Albans probably ended up with their broadband being disconnected and obviously it would have taken weeks to resolve, as Sky didn’t seem to know how to fix their balls up.

I have just taken 30 minutes on hold to finally get through to VM - firstly I got some imbecile who couldn't work the system but who did manage to get me £4 pm off, then when I wasn't so keen on that outcome he put me through to someone who halved my monthly fee, for the same package. That conversation took all of 2.5 minutes.