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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

ICO - to report or not to

27 replies

GDPArrrghhh · 16/10/2019 19:40

Name changed for obvious reasons... I did write a thread on this about a year ago... However - long story as short as possible.
A while ago a company that I did some work for erroneously passed by bank details, email address and phone number to a third party. Without going into long winded details - the upshot has been that I’ve paid tax on an amount that this has caused me hassle - nothing too serious but irritating ended up with me asking to remove all my details from their company database etc. It’s a bit more complex but don’t want to bore.

Anyhows, yesterday I am copied into an email trail - again they have passed my email address on, for a second time to the third party company.

Despite me asking several times how the original breach happened and also what they plan on doing to tighten up their processes - nada.

So I get a call (finally) today from the ceo after threatening to report to ICO. A vague apology etc and I pointed out that they have at least twice passed on my data without my consent, habe not deleted as requested etc. CEOs answer was all very “well I don’t really know much about all that so if you want to sue us go ahead”. I tried twice pointing out that I wouldn’t be suing - and it wasn’t for my benefit (not about compensation - they’d possibly be fined).

He was so dismissive - and very much “well it’s a human error and these things happen”. I get that once is - but this series of fuck ups isn’t human error - it’s a total disregard for data protection and his attutude was very much “well I don’t know about this stuff so I’m going to ignore it”.

I’m tired of the whole thing and basically tempted to leave it - but Aibu to report it?

OP posts:
SweetNorthernRose · 17/10/2019 09:06

Yes I agree that this should definitely be reported. As @Pammync says this is more about them learning that they can't have such a lax attitude to the law and ensuring it doesn't happen again rather than a fine.

Hoppinggreen · 17/10/2019 09:09

Sounds like our PTA has more knowledge of GDPR than this large company, and more robust systems and checks in place.
I would report

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