Keeping details a bit vague here but basically:
Booked an event for DH and I.
I had to rearrange the date of the event due to a family member being critically ill.
Explained the situation over email and via phone call to the company and they said it was fine to rebook, the cancelled the booking and advised me to call back at my convenience, they would rebook for me no problem.
It has now come to rebooking the event and they company are saying that DH's membership has now run out and we must pay X amount in order to do the event (even though we have already paid for the event with the initial booking). The initial booking was also after the cessation of DH's membership but it was booked by them no problem and no mention from them of it being an issue. I have all this on email.
I have explained the situation and sent screenshots of the previous emails stating that everything was ok to be done at a later date, no mention of the booking not being valid after the membership end date.
They are saying it is clear in their Ts and Cs - which yes, it is there, however, should they not have mentioned this before telling me it was ok to move the booking?
Don't know if I'm being U here? I suppose it is my problem for not abiding to the Ts and Cs but the company didn't either because they booked the initial date which was after the membership had ended.
Thoughts?