Our dogs go to doggy daycare a few days a week (I can see you at the back rolling your eyes, Sharon) and it has always gone well. They are well looked after, clearly adore the staff and the price suits.
It’s a fairly big operation now (but started from home and we’ve used them since about 6 months after they opened) and the woman who runs it has gone off on mat leave, leaving a family member in charge, including billing.
Usually our dogs are picked up at 9am and dropped home at 4:30 - so when we are all out of the house. If the dogs are wet they are usually lightly dried off (but generally just seems to be drying their paws) and their coats etc. are hung up.
We have had the first monthly bill since the switch in staff and it is sky high compared to normal. I checked their social media and their prices per day have gone up £1 a day per dog which I knew in advance and was fine with but we now have an extra £22 A WEEK on top of the additional £1 per day - which isn’t mentioned anywhere.
When queried, it turns out we are now paying for the privilege of them running a towel over dog paws. I said I didn’t want to pay this and was told “it’s not our fault your dogs go in mud!” err well it kind of is.
The woman now in charge is threatening to “withdraw service” from us, despite us using them for 7 years and giving them thousands of pounds worth of business.
She is now slating us on social media for being “tight” and “uncaring owners”.
AIBU not to want to pay this charge or have I completely missed the mark and this is something I should be paying for?