She is year 7 and hasn't settled in yet, though it's only been a couple of weeks. She has come home crying on multiple occasions because she feels like she is being left out. She does know people from her primary school but apparently they're all hanging out with the bullies and being mean to her all of a sudden. I emailed her head of year and got the reply that basically there's nothing they can do, they can't force people to be friends with her and maybe she should join a lunchtime club.