Called disgruntled...rude??

[ShortyShortLegs]

My daughter was promised a service, with the outcome being provided with an item by a company. She received the service but not the item which she was repeatedly told she would receive 'soon'.
She waited patiently for nine months and still was told 'soon' by the service provider last week.
She has been waiting for so long, I enquired about the item directly to the company and was told there was no item, the funding had not been approved and the service provider had been notified 8 months ago.
I think my daughter has every right to be annoyed by the situation, being lied to and strung along.
I politely emailed the service provider and enquired why my daughter had been lied to about the item arriving 'soon' and not just told the truth so that we could have arranged to get the item privately.
The person responsible replied saying she "appreciated that I was disgruntled" but it wasn't her fault....
Is it just me that thinks this was a rude way to reply?

Not rude. She could have said “appreciate you are upset”. Many people don’t have a very subtle understanding of the meanings of words. Just move on.

Lack of ownership rather than rude. I'd want to go up a level with the complaint.

What do you mean the funding hadn't been approved? Who was paying for it, her or someone else?

Yeah I wouldn’t like disgruntled either. It’s making you sound like a grumpy whinger rather than someone with a legitimate complaint .

It’s making you sound like a grumpy whinger rather than someone with a legitimate complaint

The op needs to provide more info to know if it's a legitimate complaint. If the daughter had purchased something then not paid, it's hardly legitimate she should have known this,

The term funding approved is hard to understand without context.

The op needs to provide more info to know if it's a legitimate complaint. If the daughter had purchased something then not paid, it's hardly legitimate she should have known this

I think OP would have the wit not to complain about not receiving something she didn’t pay for FGS!

Disgruntled just means annoyed, dissatisfied and dissappointed - don't think it is rude at all.

It is completely out of order.

The call handler is a representative for the company and I'm guessing that your frustration was apparent and rather than dealing with the crux of the issue they got defensive and said that it wasn't "Their Fault" meaning them personally.

Well it is the companies fault and they are a representative of the company. So she's not dealt with the complaint, just defended her own personal actions.

Personally I would demand a full refund. You have not had what you paid for so this is reasonable, regardless of the fact that you have had/used the "service" whatever that is.

You will (most likely) be entitled to a refund under your consumer rights so check all of that out before moving forwards.

I think OP would have the wit not to complain about not receiving something she didn’t pay for FGS!

Yeah, you'd think so. And hopefully that's the case...but honestly. Spend enough time on here and uou realise people pull that sort of dumb shit.

YANBU-I agree that the lack of ownership is terrible. There is nothing worse than the representative of a company which has screwed up whining that they personally are not to blame. That should never be the client's problem. (Obviously, if the individual representing the company is being personally attacked that is different, but that was not what happened here.)

Disgruntled isn’t a rude word and considering you were disgruntled I think it was a perfectly acceptable reply.

I've described myself as 'disgruntled' in the past if I've been annoyed or irritated about something. It's a particularly useful and descriptive word. I don't think it's rude at all.

Whatever the ins and outs, which sound weird, you were disgruntled. I'm not sure why saying you were is somehow rude.

We hadn't paid for the item, nor were expected to - that's what the funding was for.
I feel how JoxeeGoesToStuttgart describes...and besides, I'm not disgruntled I'm absolutely bloody furious because of this person seeing my daughter weekly for the past nine months and not telling her the truth.
But, I was polite in my emails and throughout the whole saga.
It is the lack of ownership that has annoyed me most.
I think she is disgruntled because I have pointed out to her and her direct boss that she has failed to do her job!^^ But, I would never be rude enough to actually say that to her..

very rude and the fact that so many on this thread can't see it shows how utterly shit most customer service is nowadays.

I hate that kind of shit customer service.

'I see that you're pissed off but you have no right to be'

Bullshit! I would reply saying 'I am not 'disgruntled' I am quite rightly angry that my daughter has been deliberately lied to. I would like to know why that decision was made and by whom, and how you intend to rectify the situation'

I’d say ‘disgruntled’ has connotations of sulky, petulant etc which ‘upset’ doesn’t have.

Following my complaint, the item is being delivered this week...it's amazing what can be done at short notice!

What was the item?

Don't think it was rude at all. "Disgruntled" just means "not content"

(Side note recently learned the word "gruntled" means very content. Learn something new everyday!)