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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

Needing 24 hours notice for access to the house?

18 replies

Spanckd · 09/09/2019 08:50

Been dealing with an electric company who need to fix something in my house. They asked last week which days this week I'm available and I specifically said I am free all week but need 24 hours notice re when they are turning up as obviously plans change (and I'm not sitting in all week for them to turn up at 4:30 on Friday). They said yep, no problem! Just woken up to a voicemail saying they are 10 minutes away. I am not at the house and can't get through to return the call. AIBU to find this so annoying?

OP posts:
AmIThough · 09/09/2019 08:52

You know YANBU.

Original poster
Spanckd · 09/09/2019 08:53

I'm so anxious. I hate confrontation. Now I am sat here worrying because he's going to be pissed off. It's so annoying when people think you just have time to sit around and wait for them.

OP posts:
londonrach · 09/09/2019 08:54

Yanbu.

Original poster
Spanckd · 09/09/2019 09:05

😥😥😥

OP posts:
ChicCroissant · 09/09/2019 09:11

Why didn't you just pick a day then? I do think that it is wildly optimistic to expect 24 hours notice, just give them set days that you are available (especially if it is an item you need fixing!).

Original poster
Spanckd · 09/09/2019 09:21

I had an electrician come in and he's said he couldn't fix it so he passed it on to another company. They said it was fine to give 24 hours notice, they just haven't done it.

OP posts:
BlockedAndDeleted · 09/09/2019 09:24

I’m confused, they didn’t ask you to stay in all week, they asked for a day.

They wouldn’t be in on a Sunday so 24hrs notice would clearly be unreasonable to expect and jobs may be allocated at the top of the day.

They asked for a day on which you would be available, why didn’t you just give them a day?

And what’s with the sobbing?!

I can’t stand the ‘hate confrontation’ line, cos, ummm, who DOES like confrontation?

All of this was completely avoidable if you’d just done what was required and given them a day, maybe asked them to text when they were an hour away.

NC17 · 09/09/2019 09:27

I too am in the 'Why didn't you just pick a specific day' club 🤔

Original poster
Spanckd · 09/09/2019 09:29

I said I'm in all week as long as someone can give me notice so I'm in at that specific time. They said that's fine! They also had their chance to say 'actually we can't give 24 hours notice'. I said 'i can be free all week to suit you as long as you give me notice that you'll be coming and I'll make sure I'm in at that time' (aka not at the shops or nipped out with my son). I would've at least expected a call before they've left to check I am in, rather than 'I am 10 mins away'

OP posts:
Original poster
Spanckd · 09/09/2019 09:29

It's not a sobbing face.

OP posts:
Original poster
Spanckd · 09/09/2019 09:31

They said the more days you give the more chance you have of getting the work done. I said that's fine as long as someone calls me the day before.

OP posts:
Original poster
Spanckd · 09/09/2019 09:34

I've met quite a few people who thrive off confrontation

OP posts:
IsobelRae23 · 09/09/2019 09:36

But you still said ‘I’m in all week’ never mind the rest, those first couple of words are what you said, what they heard, and what they are going by. Next time give them a day or ask for a day before you get off the phone. In all week, means in all week to people.

popcorndiva · 09/09/2019 09:38

But surely if you have just woken up to a text and you are not in your own bed, then you must have known you would be staying over somewhere Sunday night? Unless it's a rental. In that case I always explain it's an empty rental and I don't want to be stuck in an empty house all day so call me when on the way and I will nip over

kaytee87 · 09/09/2019 09:40

Oh for godsake. Of course they're unreasonable to not give more than 10 minutes notice!

Even if they couldn't manage the 24 hours. If op had just gone in for a bath or shower she wouldn't be ready in 10 minutes. What if she'd nipped to the shops?

This place is unreal sometimes.

Bunglefromrainbow · 09/09/2019 09:42

Hi OP, sorry that some of the other posters can't seem to understand what the issue is. Maybe they are having bad mornings between them but it seems really obvious to me.

The new company that the original electrician put onto you obviously haven't read or been provided the full details of your availability. They will likely be a bit pee'd off and may take that frustration out on you over the phone. But I don't think that's likely, more likely is that they'll call when they arrive, you'll explain that someone was meant to call you the day prior so you could arrange being there and they'll update their records or ask to come back tomorrow.

When they hang up they'll moan like fuck about you, the other electrician and their bosses etc but it makes no odds to your life.

Take the call and move on, these things happen and it's most likely just an oversight. It'll all be over in a few days.

HeronLanyon · 09/09/2019 09:44

I’ve learned never to rely on any additional arrangement with this kind of thing. More often than not it works out - they come early or if not call with estimate etc.

Rearrange - Pick a day and stay in. If you need to pop out see if you can organise someone to be there for the short time you aren’t. Have stuff to do so the day is not spent ‘hanging around’ It’s completely ludicrous but less stressful than you are experiencing.

Hereward1332 · 09/09/2019 09:46

I don't think you're BU, OP. A normal response would be for the electrician to say 'ok, we'll be there Wednesday'.

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