DD (10) just had a friend over for a sleepover. They're playing Roblox and they have discovered that a girl who used to be in their class has hacked both of their accounts, and interfered with both of their game play/spending their money etc.
I've investigated and I did get an email mid August stating that an alternative email had been used to sign into my DD's account but didn't think anything of it because she's told me she logged in with a friend's email that day, as she couldn't sign in with her own. I didn't twig at the time because DD was gabbling about having logged out and not being able to get back in and when I saw the email I assumed the address was the friend's (hope that makes sense?)
I've changed her password obviously but she had a couple of weeks to interfere/spend money that my daughter had put in to buy Robucks etc.
I have the girl's email address as I was alerted by the Roblox admin team about the address change.
DD's friend said the same thing has happened to her too.
Unfortunately to make things slightly awkward, her mum is the manager at a place I sometimes works.
It's small I know, but i feel for my daughter. Who spent her own pocketmoney to play the game. More importantly I'm concerned that what this girl is doing is illegal but I'm not sure how to approach it. Do I email the girl direct? Try and contact the mother(were not friends and I only know her by name)
I'd really appreciate some suggestions as I know how good MN with this stuff!