To say that....

[IceAndASlice123]

'I'm sorry you feel like that" is not an apology?

YANBU. It’s a grudging non-apology apology.

Come on, OP.

We need a lot more detail than that.

No it isn't. Sometimes its the best you can do though

Well no not really. I often deal with complaints at work and really try to avoid using it, but sometimes there just isn’t anything else to say! Usually when we’ve done everything right and the customer still isn’t happy about it.

Totally depends on the situation though and impossible to judge whether YABU or they are without knowing the context

It’s a dig..it’s not an apology 🤷‍♀️

This is how they should do it

No it's not. It's a polite "fuck off".
I used it few times too.
Customer service...

In my experience anyway

What’ve you done and to whom?

It isn't really an apology no, but I have used this and DH has used this when a situation or conversation led to one of us feeling upset, but the other doesn't feel that they were necessarily in the wrong. Example:

I ask DH in what I think is a fair tone to do something. DH hears it as judgemental tone therefore responds as though he is being told to do something and reacts defensively. I get annoyed that he's annoyed that I've asked what I think to be a fair request. Eventually he explains he feels I was being harsh in tone and I apologise that that's how he felt, but it was not what I intended. Therefore, I will use the statement you have referred to.

So really it's all about context, none of which I can get from your post so I can't say really if it's a decent response or not.

Well, it depends.

It’s not an apology for the person’s actions, sure.

But if they don’t see a reason to be sorry for anything they’ve done, expressing sorrow that your feelings are hurt is still kind and better than nothing at all.

People don’t have to apologise for something if they don’t feel they have a reason to be sorry. You can’t force someone to apologise for their actions (and even if you could, wouldn’t it be meaningless?).

People say sorry all the time for things that aren’t their fault as an expression of sorrow or sympathy. ‘Your mother died? I’m so sorry’, for example. They’re not apologising because they caused her death. It’s a common usage of the word ‘sorry’.

It's basically, I'm sad you have reacted this way but I still stand by what I said/done

I think it's fine - I accepts the way the other person is feeling but also indicates that you don't agree. This probably means the other person has feelings too (which are as valid as yours).

Time to listen.

It’s often the truth. In my job for instance I often have to say no to people. I’m not sorry about saying no, I’m doing that in their best interests , I am sorry they are upset about it. I don’t mean it as a dig or a slight in anyway

Are you one of these people who always demand an apology?

I use it frequently. It’s a ‘I’m not apologising because I’m not wrong, but I want this to be finished’ response.

I would say it was an apology but without an admission of guilt. It is a perfectly polite and acceptable response in many situations where you don’t believe the thing you did was wrong, but still sincerely regret that someone was upset by it. For example, if I gave someone an ‘acceptable’ rating in their performance review at work and they were upset because they wanted an ‘outstanding’ I wouldn’t feel my decision was wrong but I would still feel terrible that it had upset them.

It’s putting the onus on the other person rather than taking responsibility for hurting/upsetting them, it’s as if they are at fault

No it’s not an apology.

Well I dont like it.

"Your an arsehole"
"Thats rude"
"Im sorry you feel that way (but you are still an arsehole)

That kind of thing!

I use it either when it is not my problem/ responsibility and someone is complaining about someone/ something else, or my actions/ words aren’t something I feel I should apologise for

Partner apologies even when he hasnt done anything

Does my head in... Actually winds me up