We’re in the middle of having our third major piece of home renovation done (the kitchen this time)
And all the way through all three jobs, with three different firms, one thing has been absolutely consistent- they don’t bloody turn up when they say they will. If you ask “are you coming tomorrow?” they look hurt and confused and say of course, and then they show up around lunchtime if they said first thing, or later, or not at all. And the bloody job drags on for three or four weeks because entire days have gone past with nothing. It would take about a minute to send a quick text saying, sorry, something came up, will be tomorrow now, but they just don’t do it, and then they get defensive when you point out that you’re getting tired of living with a half built kitchen full of their plaster-encrusted tools. I’ve always worked for big corporate companies, not small businesses, and the one thing all of them drill into their staff is to under promise and over deliver. Don’t make promises you can’t keep, tell customers what to expect, and if things change, tell them! It’s the most basic concept of managing customers, and no tradesmen do it, ever. AIBU to think it isn’t hard and it isn’t too much to ask?