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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

Original poster

In not removing review

351 replies

onanothertrain · 21/08/2019 13:16

Contacted a tradesperson for urgent repair, was told no problem, they would check the diary and phone me back within an hour. 4 hours later, no phone call so I sent a text. Another 4 hours later still nothing. I will admit to being annoyed so I left a Google review stating the above. An hour later I got a text asking me to remove the review as they hadn't actually done any work for me and they were working hard to maintain their business. I didnt respond and have now had 2 more texts asking me to remove the review. Im now considering either ignoring the texts and blocking, removing my review but leaving another one explaining why or just removing it all together. Although my stubborn side is not leaning towards the third option. So Aibu not to remove it?

OP posts:
BogglesGoggles · 21/08/2019 13:32

I would leave it up - if I saw this is would take this into account when deciding whether to use them.

AnAC12UCOinanOCG · 21/08/2019 13:32

Remove it and add a new one explaining the business pressures people to remove negative reviews. As a potential customer I would want to know that the reviews are skewed because for that behaviour.

Anyone who thinks that's unfair will disregard the review so no harm done.

familycourtq · 21/08/2019 13:32

I don't understand why people are so opposed to a truthful review. As with all reviews, readers can decide for themselves if the OP is being unreasonable in their expectations. I quite often discount negative reviews that cite issues that wouldn't bother me.

It's ridiculous to call an honest account of something that happened a "dick move".

familycourtq · 21/08/2019 13:33

How the fuck is telling the truth "spiteful" ?

Watchingthyme · 21/08/2019 13:34

I would leave it. Personally

AnAC12UCOinanOCG · 21/08/2019 13:35

familycourtq I've noticed a trend on MN where many users think small businesses should get a free pass for all sorts of bad behaviour. I assume that's what's going on here.

Bubsworth · 21/08/2019 13:35

You have no idea why he didn't call back when he said he would. Do you really think he would deliberately risk losing a potential customer for his business because he just couldn't be arsed ringing you back?

CornishMaid1 · 21/08/2019 13:37

It depends on how you have worded the view. If you had put 'I contacted them due to an emergency. He said he would call back within an hour, but it has been 8 hours and he has not called yet so would not recommend' then fine. To be fair if I read that I would ignore your review as a customer as it doesn't say anything about their ability.

If you put anything more that could be misleading then it would be fair to take it down.

Vasya · 21/08/2019 13:38

You should definitely remove the review. You hadn't employed him, so he didn't owe you any service. You have no idea what intervened to prevent him from calling you.

It's really unfair to leave a damaging review just because he couldn't get back to you in the timeframe he originally anticipated.

Watchingthyme · 21/08/2019 13:39

I’d put another one up saying you had been asked twice to remove fair review.
Dick head

Crowdo · 21/08/2019 13:39

I would leave it. It will stop people in future from waiting for call backs that will never happen. It's very poor show to say you will call someone back about an urgent matter and then not do it.

Watchingthyme · 21/08/2019 13:40

Part of your job is to have some kind of customer service. If your customer service is shit, then expect people to say so online.

I don’t understand why he couldn’t have just sent a reply text along the lines of “sorry my dog ate my paperwork, so I can’t get back as soon as I said I could” etc

But he didn’t bother replying to 2 texts.

Diagonalli · 21/08/2019 13:41

YABU - sounds like the poor tradesman had a lucky escape not getting doing the work if you get this upset about a phone call.

Where did you leave the review? only asking as I know web sites like check a trade won't post a negative review

kitk · 21/08/2019 13:41

I'd remove it. They are right. They didn't do any work for you. You clearly wrote it when understandably frustrated, but don't let your pride get in the way of deleting it. Imagine if it was your child's business

FamilyOfAliens · 21/08/2019 13:42

I cannot comment on the quality of there work because...."

I hope you spelled “their” correctly in the actual review.

twofingerstoEverything · 21/08/2019 13:42

YABU and petty.

Passthecherrycoke · 21/08/2019 13:43

Tradespeoples work is really very heavily influenced by online reviewers from check a trade etc. But they are allowed to have off days, I mean not calling you back when they said is incredibly minor. Should someone lose their business and livelihood for that? Because that does happen you know. It’s an “honest” review for you but it’s his job. Personally i wouldn’t want someone to lose that over something so minor

familycourtq · 21/08/2019 13:44

You hadn't employed him, so he didn't owe you any service. You have no idea what intervened to prevent him from calling you.
How can the OP find out what the service was like if the fucker never rings back?

Medievalist · 21/08/2019 13:44

Don't play god with someone's livelihood.

He could be useless, he could have had a personal emergency, he could have suddenly been swamped with work. You don't know. Keep your reviews focused on the quality of someone's work.

Rubbinghimsweetly2 · 21/08/2019 13:45

Christ, you're batshit.

Just take it down, what a terrible thing to do.

Watchingthyme · 21/08/2019 13:45

If someone came on here and said they called BT about an appointment and BT said they would call back in a hour. And then 4 hours later they hadn’t so you texted them, then another 4 hours and they still hadn’t. You’d all say tweet them. Leave a bad review, contact the manager, complain ETC
but it’s ok to have shit customer service if your a “tradesman”

dollydaydream114 · 21/08/2019 13:45

He said he would call you back. You allocated a timescale to that in your own head and then left a snotty review because he didn't conform to a timetable you invented yourself and didn't share with him.

Of course you should remove the review. You didn't actually pay him to do anything, FFS!

If spent all his working day taking calls from customers, he wouldn't get any actual repairs done. If he'd been working in your house and constantly stopping to call people, you'd have left him a snotty review saying that he wasn't focused on the job.

LisaSimpsonsbff · 21/08/2019 13:45

I don't understand why people are so opposed to a truthful review.

The problem is that OP said that it was a google review, so I assume she's also given 1 star. That's going to pull down their whole average, and people will see that, not the fact that it's from someone who didn't actually use their services.

familycourtq · 21/08/2019 13:45

I mean not calling you back when they said is incredibly minor. Should someone lose their business and livelihood for that?
Fuck me it's one review, not a world embargo. Talk about exaggeration.

Pmsblows · 21/08/2019 13:45

My DH is a tradesman... he gets about 20 calls a day and admits it takes up most of his time when he should be working on the job he’s there to do. Often he calls people back in the evenings when he’s back home (I’m lucky if I see him for more than a couple of hours a day because of all the hours he puts in).

If I’d seen that review on a tradesman’s page I would assume you were utterly batshit crazy. He’s probably had a lucky escape Grin