Thanks for the replies, this is the first thread I've created here and I didn't expect so many!
I do hope I haven't come across as entitled I am far from it. I just currently need this service and had a bad experience today and it made me feel like shit.
@NotExactlyHappyToHelp well I would never mention it to anyone other than the driver himself, so unless they want to get into trouble then I'm sure they won't be saying anything either, I hadn't realised honestly.
@Teddybear45 I am currently unable to lift things using my upper body, so yes I am 'able' to live in a second floor flat but the whole point of me having shopping delivered is because I can't carry it.
@Becca19962014 I have never heard of any driver NOT bringing the shopping to your door. And when I have brought the issue up with asda their attitude has always been that of course the driver will bring the shopping up. Also I know I am very lucky, I'm not disputing that fact.
@BrokenWing yes that's what the response from asda has been however I feel that if they expect their drivers to deliver upstairs they really should make sure their drivers are able, as its unfair on them otherwise.
@Sparklingbrook yes maybe you're right, I just don't want to make it look like I'm complaining about him but I'm sure I can bring it up with them over email and get my point across.
@Mummyoflittledragon yes I have they are well aware. Also that's not true, there are all types of disabilities not all of them affect your ability to walk or climb stairs.
@Dyrne not discriminating, just a concern for the welfare of asda staff, im sorry if it came across that way
@AnchorDownDeepBreath definitely not complaining about him, just a concern and I shouldn't have to feel this way for getting my shopping delivered. Plus I should add that even when I have asked them to leave the stuff downstairs for my boyfriend to get they refuse. Apparently they're not allowed to do that.
@Proteinshakesandovieshat good point maybe he likes his job. The fact that he doesn't even smile or say hi and seems bloody miserable suggests that he doesn't, but I could be wrong. About the tipping, I didn't realise until now they weren't allowed to accept tips, I was raised to tip taxi drivers, hairdressers, waiters, bar staff, etc etc and they are all allowed to accept tips usually so I wasn't aware it was an issue. I can't promise I'll stop but I certainly would never tell anyone.
@DexyMidnight I'm not sure what your point is - I'm not complaining about him, I know it's a shit job with shit pay. I'm expressing my concern over the fact that asda are employing people who are struggling and they don't seem to care. It is also unfair on me because I'm left feeling like I've basically exploited someone.
@Bunnyfuller noted, I guess maybe I'm overreacting it's just shocking to see someone in that state and it makes me worry
@jennymanara good point I guess I'm just worried about him that's all.
@CedarTreeLeaf I hope that's the case then! Good way of looking at it. I should maybe add that he delivered to me once a few months ago and was in the same state so it doesn't seem to be working but itlf that's the case good on him
@PerkingFaintly thank you, from some of the replies I think they've misunderstood me a little, yes I want my shopping brought to the door but not at the expense of someone's welfare, hence I always try as much as possible to arrange someone to help. I didn't want this to come across as entitled, it's a dig at asda, not the drivers as I do appreciate them.
@Raphael34 according to asda customer services he is not doing me a favour it's his job, however even if he was contracted to climb up all the stairs I would still feel he was doing me a favour as I am a grateful person and do appreciate when people go the extra mile for me.
@NoBaggyPants ugh, even more reason to change supermarkets
@Ticklemeelmo poor guy indeed and I feel fucking horrible to be honest if I didn't need to do my shopping that way I wouldn't be
@OverpricedFloorCushion we have no transport (he has a scooter but it doesn't hold much) so it's really currently the best option. Also I have a monthly deliver pass and for my boyfriend to take it in a taxi would cost four times that at least per month and I'm a student so money is a bit tight!
@Princess (sorry can't tag you) well indeed with bagless deliveries it's even worse, it kind of makes it impossible for the drivers not to bring it all the way up as they won't leave the crates, I could go down with bags and take a small amount at a time but they'd be there forever.
As for all the suggestions, I have had deliveries in the past from tesco and sainsburys and I have to say they were so much more pleasant, I switched to asda for money reasons but I feel like I shouldnt have to be left feeling so crap and it might be worthwhile spending a little more.
Morrisons have also started delivering here so might give them a go.
It doesn't sound like it would be a problem however when you feel helpless and need others to do things for you it isn't nice to think that you might be exploiting someone.