I posted a few weeks back about a terrible day I was having and a company that had emptied my bank account - luckily I was just short of the bill I owed so it was just an inconvenience as the direct debit bounced back but this was after I realised my account was empty whilst stood in the queue at the petrol station to pay for my fuel.
Anyway - this electric company has never sent me a bill despite asking several times. They refuse to set up a payment arrangement for me to clear this debt as my offering of £50 a month (which is all I can afford at the moment) is not enough. They want half of it paid up front no questions asked. Before it got to this point I rang to set up a direct debit but the agents I got through to were trying to set up the payment for the full amount and would not accept £60 a month while the debt was relatively low.
When I first moved into my (now previous) property they were charging me £8 per day under a commercial meter and despite several attempts
To have someone come out to rectify my meter and recalibrate it, if you will, this never happened.
They are now continuously attempting to take £433 out of my account every other day and have also set up 2 x monthly direct debits one for £48 and another for £50. I have rang, emailed you name it and no one rings me back to sort this out.
Am I unreasonable to not pay them a penny until they sort my account out? I have complained when I first used them and didn’t receive a final response within 8 weeks so passed to the energy ombudsman.
This company is called enstroga if anyone has used these? If not - don’t use them. Absolute cowboys.