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Original poster

WWYD - Wedding invites

16 replies

MTBMummy · 13/08/2019 15:26

Just over 2 months ago, I contacted someone to print some wedding invitations, thank you cards etc for my wedding next year.

She was great at communicating and would drop me a message every day or 2 so I had no concerns paying the remaining balance so she could send the designs off to the printers 3 week ago. Since then I've not heard a word from her, I'm messaged her twice asking for an update and I can see she's read my messages and is online, but hasn't replied.

I paid via paypal so I can easily log a dispute, but how long would you give her?
Does anyone work in the industry and can give me an indication of how long these things take?

OP posts:
PooWillyBumBum · 13/08/2019 15:35

When is the wedding and when were you going to send them?

Did you agree a date they’d be delivered to you?

Holidaysmoliday · 13/08/2019 15:37

You’ve been had

Have you tried phoning her?
Try every method to contact her and ask her to reply in 24 hrs
If she continues to ignore then inform her you will be raising a dispute

mindutopia · 13/08/2019 15:55

Is it a reputable business? With an online presence, lots of good reviews, etc.? It is entirely possible that she could be on annual leave as it is the summer and even people who run small businesses do take holidays (though they should ideally make that clear and engage in at least basic customer care while they are away or leave someone to do it). I think it could take 3 weeks to get something out to you, but I would expect it doesn't take 3 weeks to respond to an email.

I would send one final email saying you are going to open a claim via paypal if she doesn't respond by end of day/whatever, then do it.

lisbonholiday · 13/08/2019 15:59

The designers and printers I work with turn things around in 2 days, ship out straight away.

Perhaps she is holiday and forgot to let you know?

I would continue to contact her, at the 1month mark start let her know you are going to log a dispute, then give 2 days for a response. If nothing, go ahead.

flouncyfanny · 13/08/2019 15:59

This reply has been deleted

Message withdrawn at poster's request.

Ticklemeelmo · 13/08/2019 16:02

I'd log a dispute right now and threaten to report her for fraud if she doesn't reply within a time frame you specify

DontDribbleOnTheCarpet · 13/08/2019 16:39

Open the dispute now. It can always be closed by either returning your money or supplying the goods.

TheFlis12345 · 13/08/2019 16:43

Where did you find her in the first place? And did you pay her as a business transaction on Paypal or the ‘friends and family’ option?

BritInUS1 · 13/08/2019 16:49

Email now and tell her if she doesn't reply by the end of the week you will open a dispute with Paypal

Is it possible she is on holiday?

SillyMoomin · 13/08/2019 16:57

Have you googled the company name?

There was a wedding card prints person talked about on mn a few years ago, same kind of situation, the bride googled her business name and found 100’s of shockingly bad reviews, all saying the same thing

Original poster
MTBMummy · 14/08/2019 11:46

Thank you all for your replies.

I do strongly suspect I've been done

To answer questions, Wedding is a year away, but as 2/3 of my guests are dotted about the world and it's in peak summer season, I discussed wanting to get them out by September, because we're not doing save the dates.

It's a new business (set up in May this year) but the lady also runs a reputable business that does similar for the corporate world, so there's no reviews on the business that I've contracted with, but lots of positive ones on her main business so I assumed it was a safe bet (if that makes sense).

I was actually recommended her on a wedding planning forum, so not the most reliable source, but I have found other suppliers the same way and had amazing service.

Right will give her a week of daily contact asking her to just get in touch, and will then open a dispute. I do know she's got a young child who is on summer holiday so wasn't expecting massively prompt replies but almost a month on no contact has definitely made me nervous.

Thank you all

OP posts:
Original poster
MTBMummy · 09/09/2019 09:20

Just to update for those of you who took the time to respond previously.

Well she got in touch, we agreed a deadline of Thursday/Friday last week. And funnily enough she's dropped of the face of the earth again, she's now not even reading my messages.

Oh well PayPal dispute opened and will hopefully get my money back (which I did via the business transaction not friends and family option)

OP posts:
AntiHop · 09/09/2019 09:28

That's awful op. Really unprofessional behaviour from her.

KarmaStar · 09/09/2019 10:47

Hope you get every penny back and find someone who is reliable and does a fantastic job for you op.yanbu.

Original poster
MTBMummy · 20/09/2019 12:17

FINAL UPDATE (for those who remember)

Still no contact at all from seller...

Logged a PayPal dispute, and she didn't even respond to them.

PayPal have found in my favour and I can now order my new invitations! Yay!

OP posts:
Pimmsypimms · 21/09/2019 23:00

Great update op! I'd definitely be leaving negative feedback so that other people are aware of just how unprofessional she is!

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