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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

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Original poster

Purchase from ebay

12 replies

user1492809438 · 13/08/2019 15:13

I bought a lovely skirt from ebay, it arrived today. It was advertised as vgc size 12, but it was too big. Looked at the label, it's clearly marked 14. I assumed a genuine error, I contacted the seller who readily agreed a return, but argued she had pictured the label in the sale post. It was not an error on her part! I did check the label to see if it was the correct brand, but didn't look at the detail, after all who advertises a size 12 when they are selling a 14? I am irritated by this stance and would like to report her, but apparently she has covered herself by including the label picture. Is it me, or is this bonkers?
PS I know it's a first world problem.

OP posts:

Nanny0gg · 13/08/2019 15:21

THe point of the pictures is to show you the actual garment/details.

So yes, you should have looked. Incorrect sizing in the details is an easy error to make.

Russell19 · 13/08/2019 15:47

YANBU she made a mistake. If you reported you'd get a refund but if she's agreed to a return I don't know why you would need to??

millymae · 13/08/2019 16:13

I think you should always go on the photos if there are some. If a seller bothers to take photos of a label then I think it’s fair to assume that a genuine mistake has been made in the written listing.
That said a case like this is really half a dozen of one and 6 of the other. The seller should check the listing before it goes live (and also after - eBay provides a link to enable you to do this which means it can amended straightaway if a mistake is found) and the buyer should make sure they read the listing properly and look at the photos before they agree to buy. If something doesn’t add up it’s easy enough to contact the seller for clarification.
Sorry OP but I think to report her would just be mean spirited - IMHO you were as much in the wrong as she was. She has agreed to refund you, there’s nothing more to be gained.

OrangeJellySpread · 13/08/2019 16:42

Agreed with PP. Reporting her would be petty. I sell on Ebay and sometimes I make mistakes too. We are all humans.

LemonSqueezy0 · 13/08/2019 16:48

If she is giving a refund anyway, you'd not really gain much? She will learn a lesson to double check and you have a refund.

I once had someone log a claim against me as they said the dress wasn't the size I'd said. Thankfully they sided with me as not only had I listed it correctly, I'd included a picture of the label as well as exact measurements. I think the dress didn't fit, and the buyer was annoyed.

You may come across a bit vindictive if you start a dispute when it seems like a genuine error and you will at best achieve the same outcome as already offered.

spongedog · 13/08/2019 16:52

I imagine you are being asked to pay the return postage. So perhaps an incorrectly described would mean seller to pay. But I do agree with other pp's - the photos are an integral part of any listing. If you like the skirt - is it toooo big or could you wear it?

Eightiesfan · 13/08/2019 17:10

Return it, the seller has to pay your return costs.

Original poster

user1492809438 · 13/08/2019 18:18

I completely accept that I should have checked thoroughly [new to ebay]. However it's clear from the messages that the seller knew the listing was incorrect, but let the auction continue. Surely there is some onus on the seller to amend incorrect listings? Not planning on doing anything other than returning the item, lesson learned, but was a bit miffed.

OP posts:

summersherewishiwasnt · 13/08/2019 18:21

Can you alter it? way too many clothes are wasted.

HisBetterHalf · 13/08/2019 18:23

contact ebay- they usally err on the buyers side anyway

NoBaggyPants · 13/08/2019 18:23

Surely there is some onus on the seller to amend incorrect listings?

The same that there is on you to check what you're buying.

GibbonLover · 13/08/2019 18:37

Regardless of the photos, the item is 'Not As Described'. The onus is indeed on the seller to pay for return postage. Here's the link:
www.ebay.com/help/buying/returns-refunds/returning-item/return-shipping?id=4066

Before taking things any further, message the seller and say something along the lines of: 'As the item is not as described, please send a return postage label'. This will be emailed to you to print out.

If the seller quibbles, say: 'As the item is not as described, the onus is on the seller to pay return postage. Please send a return postage label to avoid me having to escalate this case. Many thanks.'

If seller STILL quibbles, this is the time to report.

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