I wrote the below complaint email to Action for Children last March:
Last night I was just getting out of my car when I was approached by two men claiming to be representatives of your organisation, they did not offer ID although they did appear to be wearing lanyards.
It was ten to eight at night, in March, so it was full dark and the carpark was not well lit, I was a woman on my own and so felt quite intimidated.
Before he told me who they were one of them asked where I live, I was really not comfortable telling him this but he kept asking and I was trying to be polite and get away quickly so agreed that I did live in one of the blocks.
He then said he was a representative of your organisation, I told him I was not interested but he carried on talking, so I told him that I don’t give to chuggers. He seamed quite upset by this, as if I was being unreasonable and finally walked away.
I would like to ask you what you would call two men who approach a lone woman in a dark carpark to ask for money if it is not muggers? The fact that they were collecting for a charity does not make the situation less frightening! If this had been on a busy street or in daylight it would have been expected, but what happened last night was not acceptable.
I would suggest that you review your training and guidelines to ensure that your representatives are a little bit more thoughtful and self-aware
This is the reply I got several months later after chasing:
We have spoken to the regional Manager who has investigated the complaint with the Fundraiser in question. The Fundraiser did recall the conversation, and is very apologetic that you were made to feel intimidated, as that was not their intention. Our Fundraisers are trained not to approach members of the public away from their doors, and the Fundraiser states this is why they enquired as to whether you lived in the blocks they were approaching.
The Fundraiser remembers the conversation that he had with you confirming that you lived there, which is why he attempted to start a conversation with you. The Fundraiser then stated that they recalled you mentioning that you were not interested, which prompted the Fundraiser to end the conversation and leave.
The Regional Manager has decided to take no action on this occasion as the Fundraiser has followed HOME’s 3Rs policy: recognize, respect and retreat, and has been compliant with regards to our training concerning objection handling (up to three times). However, please be assured that the Fundraiser has been reminded of what is expected of them as an ambassador for Action for Children, and to be more thoughtful and to use their judgement more carefully moving forward.
I replied that I had felt genuinely frightened and intimidated by the experience and there was certainly very little respect shown but they were apparently fine with it.