To think the way the host is behaving is completely unacceptable?

[notonthebeachrightnow]

On holiday at the moment and booked via AirBNB. Theoretically we should have the apartment to ourselves but the host lives next door. So every time she heard our door open she would pop out asking if we were okay and where we were going and what our plans were. It was nice, but did get pretty exhausting especially when going to the car with a picnic and beach things having to stop and chat.

But then she started coming in when we were there and she has walked into my bedroom three times now. Just now I had just taken a shower and was lying naked on the bed (with a towel underneath me!) and in she came. ‘Oh, you are here!’ I ended up shouted ‘PLEASE WILL YOU STOP DOING THIS, THIS IS VERY EMBARRASSING.’

I’m actually really angry, some money is missing and I can’t prove anything but I think it’s her.

Omg terrible! Havn’t had experience reporting issues to air bnb before but you should get right on it! I would be fuming!!!! What do other reviews say?

When you’re in can you leave key in door so she can’t unlock? I would say to her her behaviour is out of order and it’ll result in a bad review. Bloody weirdo

YANBU!!

That's awful. I'd ask for a partial refund at the very least since you haven't had the place to yourselves like you paid for! What an awful invasion of privacy.

I'd leave and report to Air bnb straight away, rather than asking for opinions online.
Awful experience

WTAF?

She sounds insane. What were the reviews like?

As others have said, report her to AirBnB now.

That's really bad. Is the door lockable, can you put catch down etc? I'd report to the site & leave an honest review re privacy. You don't know who else has a spare key or access to the place etc so can't prove anything re theft I suspect, so I'd leave it off the review in case of libel etc.

Thank you. Fortunately it wasn’t a large sum of money but enough to be missed (about £20)

Complain to air bnb.

Can you get in touch with AirBnB immediately? Her behaviour is outrageous.

We go home soon and the hassle of packing everything up to a new place for two days is too much. I am going to mention it in my review though.

I'd report her. I always travel with an extra lock but if you don't have one can you at least put a towel under the door so she can't just throw open the door whilst you are there?

You need to log this with Airbnb. I'm a reservations manager and use Airbnb for about a 3rd of my reservations across 80 properties. If you report this to them they can do something about it.
Leaving a bad review won't do much

The resolution centre seems to be for refunds etc though?

Show her the bit on the site where it states that you have the place to yourselves and point out calmly that she's in breach. Point out also that you will have to highlight this in your review as invasion of privacy is something potential guests will want to know about.

Had a landlady like this once, used to walk in and out of house at all times and catch you in compromising positions like being naked in house when getting dried after shower etc. When I politelty asked her to please knock or confirm visit[Which I heard that landlords are legally supposed to do unless emergency] she told me that me and my room mates were only renting the rooms on a private basis if I checked contract and she had the right to enter communal areas as she pleased. Sceptical: hmm
People like that are draining and control freaks-just don't hire from her again-live and learn!

This is totally unacceptable and you should definitely raise this with AirBnB (not just leaving a bad review). If the property is advertised as one you aren't sharing with the host, then they shouldn't let themselves in while you're staying there without prior arrangement.

We stayed in an AirBnB apartment this summer and the host a) texted us to ask if she could drop by to bring us clean bedlinen and b) when we weren't there when she arrived (there was a mix-up over the time) she actually waited for us rather than just letting herself in with her key. So what your host is doing certainly isn't normal or standard!

That's horrendous.

What the HELL does she think she's playing at? Definitely speak to AirBnB about her.

Report this into Airbnb to give them a chance to chat with the host before you leave a review. Obviously she is over stepping the mark by coming into your bedroom three times!

As an aside, I always travel with a door wedge which gets neatly rammed under the door from the inside. That stops anyone coming in without your permission. Especially small children checking to see if Mummy is awake yet.

Do report before you go home as this behaviour is totally unacceptable and beyond invasive! Hopefully Airbnb will raise this as a concern with the host and will surely want to know about this now rather than after you've left.

How did she manage to walk into your bedroom THREE times?

Did you not make it clear the first time that it was completely unacceptable?

How did she respond when you said " ‘PLEASE WILL YOU STOP DOING THIS, THIS IS VERY EMBARRASSING.’?

Which country is this in?

Yanbu. For this reason I do not like these air bnb and HomeAway alike. The host hovering around pisses me offf no end. On one trip the woman came in to the property to a take a chair because she wanted to use it.
Leave her an honest review. Don’t expect a refund though, customer service should be called host service. No refund was ever forthcoming.