I've name changed for this in case they're on mumsnet.
Basically, our neighbours have built a hideous, massive extension. Us and two other sets of neighbours objected to it being built. They got planning permission and built it. They also got permitted development to build a 3 metre long wall following on from extension, so now our house looks like a prison. We didn't know about the wall till a neighbour told us.
Anyway, a condition of their PP was to match the material the house is built in (edwardian London brick). They didn't match it, so we asked to meet to discuss. Had the meeting one night, it was dark, they swore blind it matched and essentially told us we were unreasonable and just didn't want to built. So we contacted building enforcement, they agreed it didn't match. The council made them apply for retrospective permission to use different materials. Council told us they cant afford to make them abide by the PP.
Since the meeting, during which the wife shouted at us, weve ignored each other. We have been very accommodating to their builder, eg a fence panel removed for 8 months, repeated access etc etc.
So, roll on a few months. Extension finished and a massive sound system installed. Weve had repeated days where the parents are out and all day the sons play banging music. Music that Is so loud, its loud in every room in our house. Its unbearable.
I've knocked a few times. The first time a son answered and literally couldn't hear me ask him to turn it down, as it was so loud.
Twice they havent answered.
They also have sky lights, when open the music pumps into our garden and it's like being at a festival.
2 weeks ago i knocked and spoke to the wife. I was calm and very polite. She went ballistic, screaming at me. Then she calmed down and said she'd ask them to turn it down (most if time when they do it the parents are out). I thanked her and it was relatively cordial.
Yesterday for 3 hours, same again. I didn't knock. Today it was worse than ever. I knocked three times, ignored 3 times.
I happened to see her tonight and again calmly and politely asked if she can ask them to turn it down. She was furious, shouting at me on the street for bring intolerant etc etc and said she will let them do what they like.
Please help, I dont know what to do.
Mostly the music is day/ early eve so not anti.social hours but I cannot Express how loud it is. Our council only appear to let you report music online (cant get advice on phone) and only late night music.
Surely this is unreasonable?
Any advice welcome.