I booked a villa for my family (2 adults and 3 children) on a Greek island. Booked it because it had Wi-fi and a pool. I have three older children who use Wi-fi a lot and like to keep in touch with friends etc while away so not an out of the ordinary thing to want for a week.
The WiFi has not worked all week. I emailed the rep and asked what the problem was and was surprised to find that we have no router in our villa and the log on Wi-fi and password is for a villa next door. Rep explained that as we are on an island Wi-fi can be intermittent and patchy.
After numerous text messages to and from the rep I am finally told that there is a problem with our transmitter on our roof and they are speaking to the phone company to resolve this. Today is the last day of our holiday and Wi-fi has been fixed so we have had Wi-fi for one day.
AIBU in thinking that if you sell a villa with Wi-fi that it should at least have its own router and Wi-fi should be available? I completely understand about signals being patchy etc but think if they are so bad that Wi-fi should not be a selling point. I have been ok without it (although had some sad news about a family member later than I should as only received it when out at a restaurant) but my three children have struggled. I know this is a ridiculous problem on the scheme of things but would you be happy if you'd booked a villa based on Wi-fi for then not to have it?