My sister needs to send a reply to her driving instructor to say she isn't having any more lessons as he has let her down so much, I'll give brief reasons below. I know you have all given some great advice before and we are so frustrated with him so we want to get it just right!
Basic facts-
First lesson the car broke down, was getting a newer car, but then sent it back so still has car that breaks down. Will have to start all over again as she had a few lessons in newer car, will have to learn old car.
He cancelled a lesson last minute for illness (ok this can happen, so as a one off fine)
Asked about new dates to rearrange an extra lesson before her next one, when she had already given him a list of shifts she had available, she sends a reply and he reads it and doesn't reply, so no extra lesson and no reply.
The day of the lesson she had booked in advance, he messaged again last minute with a crap reason and no apology.
He asked about a lesson this weekend, so she thought she would give him one more chance, so she messaged with when she was free, he read the message midweek and didn't reply, then messaged today saying he hadn't seen the message and had forgot about her, so he will see her for next weeks lesson, one which she had messaged already to ask to rearrange as her work shifts had changed (with plenty of notice, and he had read it).
She has now had enough as he reads messages and doesn't reply, and just cancels last minute with no apology.
She understands things happen but isn't willing to pay so much money for an unreliable service!
She wants to reply basically telling him not to bother any more as she is sick of being let down. So if anyone can help with a suitable response please help 