(FB) Supermarket customer service says my job to speak to manager ?

[SerendipityJane]

For 5 weeks running I've been unable to buy a favourite treat from my local (massive !) Sainsburys patisserie. It's not sold out, just "never in".

Usually I'm pretty mellow but after the 5th time straight I thought I'd have a Facebook chat with the Sainsburys team, and at the end of the exchange :

Hi there, thanks for your patience whilst this has been looked into. I'm sorry to have to say that the brownie is still an active item that is sold in our stores so this issue would have to be taken up with the bakery manager directly in store as to why this is no longer available to you. Apologies again that we have to pass this back to you.

AIBU in thinking that complaints to customer services shouldn't be batted back to the customer to resolve in this way ? I know we've already started doing some of their jobs by self-scanning, but is self-customer service the Next Big Thing ?

It would rankle less if I ate more than one cake a week, but I don't. This is genuinely my "cake of the week". Or would be if they had it.

Be curious to hear some views before next weeks Saturday shop.

Daily Mail are quite free to contact me for more details .

Brownies are easy to make, just bake some yourself or find another store that makes nice brownies. This isn’t really a huge issue.

Speak for yourself ...

notcopingwell in an ideal world, yes. However, the team I'm on (for a very large company) do not have a list of all managers/area managers for the thousands of stores we have throughout the UK. We do have an area manager email that we can contact and then gets filtered down. But sometimes, we do have to say something a long the lines of We're sorry that this has happened.However, we'd recommend raising this with store/ bakery management and then inserting the contact number. We may also contact the store if were able to, but due to sheer volumes on out particular department we have to sort out the things we can and filter out the things than are self serve.

But on another note serendipity I hope the brownies are back soon!

Oh fuck I hope not. Even if there were any decent high street bakers around here (there aren't) high streets simply aren't accessible.

Yeah sorry, in store bakeries arent cheap to run and are not as popular now. Loads of waste produced from them as well.

Yeah sorry, in store bakeries arent cheap to run and are not as popular now. Loads of waste produced from them as well.

A bread oven it may be then. That's a Christmas sorted

@SerendipityJane yep, get cracking.

Sorry am I missing something, a bread oven? For brownies? You can use microwaves and of course any oven.

Sorry am I missing something, blush a bread oven? For brownies?

Fast moving thread . Bread oven is for the bread I can see myself making if instore bakeries vanish

Oooh ok, Bread's easier than brownies (ducks flame) Homemade is usually much nicer too.