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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

AIBU to think Specsavers ripped me off?

55 replies

Snugglepumpkin · 07/07/2019 00:10

I went to have my eyes tested to get new glasses & found out I have quite a lot of macular degeneration - I am not old enough for it to be counted as Age Related as it apparently was there when I was in my 30s but I don't have any more info than that.
I just thought my eyesight problems were because my old glasses were the wrong prescription.

I have memory problems which I think might be worse than I realised as Specsavers records say they told me I had it over ten years ago but I have absolutely no recollection of that.

So, that all hasn't exactly sunk in yet because for me it's like it's the first time I've heard about this & I find it hard to retain details of conversations so I can't remember now exactly what he said apart from giving me a grid to look at every day & to make a new appointment when the distortions get larger or spread to other areas.
He gave me no information in writing apart from my prescription.

Went downstairs to pick out & pay for new glasses and the woman said to me 'Oh, it says on your file that the optician says you HAVE to have the UltraClear Superclean lens coating with your prescription, it's £30 extra per pair (I got the 2 for 1 offer)

I do know he never mentioned that to me, I wouldn't have lost that information in the time it takes to pick out a pair of frames - it takes a few days before I can't remember stuff, but I felt like I had to have them because an optician wouldn't tell a disabled single parent to spend that much extra for no reason would they?

I felt really uncomfortable paying the extra which I frankly couldn't afford whilst feeling obliged to do it as it was apparently the opticians advice.

I have been googling but I cannot find anything to say that this £30 extra Ultra Clean coating has any medical benefit at all, which means I've thrown away money I don't have spare on a bloody sales gimmick from Specsavers.

So, AIBU to feel ripped off or does someone actually know of a sound scientific reason why I should have paid the extra money for this finish?

As far as I can see it just makes your glasses slightly more scratch resistant & easier to clean.

OP posts:
Shoppingwithmother · 08/07/2019 09:37

So what about the “low UVR” quartile also being at increased risk of AMD?

PinkSpring · 08/07/2019 09:49

I refuse to use Specsavers anymore. They have gotten my prescription wrong on more than one occasion, constantly try to upsell, their frames and lenses are overpriced and their customer service is crap.

I now have my eyes tested elsewhere then buy glasses online at less than half the cost for the same thing

VWH64 · 18/12/2023 23:25

Hello, I am just researching about hidden charges with Specsavers and special offers shown on wen searches not being offered and stumbled across your post which has backed up my findings. I will be attending my branch tomorrow and discussing this as a complaint. I bought 4 pairs of glasses one from the £89 range 2 for 1 and had on reader and one reader sunglass and then another as a distance glass from the £89 range also, on pair normal distance and another as a long distance sunglass. Next thing I know after my eye test I was asked to pay £320. A similar situation has just happened to my husband. I am fuming as just found all the free offers that should have been included anyway. Will let you know the outcome. Your post maybe old but under the budget ruling you get 6 years to register the complaint.

VWH64 · 18/12/2023 23:27

Not budget ruling that should say ombudsmen...

thelastrose · 19/12/2023 01:00

I'm concerned I won't remember to do the test, or if I do that I won't remember which wobbly lines etc... were already there last time I looked at it so how would I don't know how I would know if there is a change to tell anyone about.

Mine came with a magnet, so I stuck it on the fridge. Now and then I stare at it. (I don't have any macular degeneration.) Why don't you stick it up somewhere you are going to stand regularly - kitchen near kettle, or microwave, or onto fridge.

Diet for eyes is oily fish like salmon, eggs, leafy green vegetables like spinach. This information is not hard to find.

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