To be appalled at an email I’ve just received

[EltonHoratio]

I do a little bookkeeping in the evenings to help out with bills plus a little cleaning here and there.

The bookkeeping is for a holiday home company. I’ve been in email contact with an owner of a holiday home, let’s call her Joan. Joan is complaining about the cost of cleaning her three bedroom holiday cottage £60 is four hours at £15 an hour.

Not unusual for an owner to ask and it be explained it’s difficult to get cleaners in this area for less.

Joan has continued to complain and her last email explains the rigorous process she goes through to train her cleaners and to regularly turn up unannounced to check up on them, she proudly states they know she could turn up at any time but never know exactly when that will be. She claims it stops them wasting her time and money on fag breaks and playing on their phones! She proudly attached her own checklist of how to clean, including gems like hoovering carpets and cleaning toilets, who knew?

A quick stalk of her on Facebook and she’s one of these “I sold my soul to help the orphans of Cambodia”, plus she runs her own “charity”.

She’s a fucking hypocrite! Sorry just need to air this.

I still think that OP can just pass in the comments sent to her by email from one of the customers to the management company director or manager and there doesn't need to be any fuss about that nor discussion of her charity FB posts.
It's simple business stuff.

I wouldn't expect our invoicing/finance dept to deal with quality of service provision issues. I'd expect the appropriate people in the company are sent them to deal with them. We have plentiful emails from our finance /invoice paying dept about what needs to be looked into or replied to. And we forward those issues to the appropriate provider.