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AIBU?

Share your dilemmas and get honest opinions from other Mumsnetters.

To complain about the Air B'n'Bs next door?

228 replies

thatdamnwoman · 03/07/2019 10:54

30 years ago I made a decision to leave the city and come and live in a rural area of Wales, near the coast, for a calmer, quieter life. The houses in this little enclave are nothing special but they're all detached and in decent-sized gardens and most of the neighbours were looking for a similar quiet, low-key existence. Quite a few of the houses are second homes but that didn't seem to cause much of an issue. Fast forward 25 years and now about half the properties here are being offered on Air B'n'B and the whole atmosphere of the place has changed. The two houses closest to me are both second homes and are both let out almost permanently on Air B'n'B. From Easter to the end of September they are chock-a-block, often with large groups. Both houses have a minimum 2-night stay, so there can be three or more changes of tenants each week.

Weekends, in particular, are a nightmare. Large groups of probably perfectly pleasant people arrive from town and then want to sit out in the gardens until 2 or 3am in the morning, drinking and barbecuing and whooping at the sheer wonder of being able to see the stars. I do understand how lovely it must seem if you spend most of your life in town and how tempting to want to sit out and play music and keep the fire pit going all night — but what about me, next door, having to sleep with the windows shut because of the smoke and noise?

I've asked the two neighbours who own the properties closest to me to change the wording on their Air B'n'B listing to tell people that there's to be no noise after, say, 10pm (I've stayed in a number of Air B'n'Bs where this has been a stipulation) and they have both adjusted the wording to ask people to 'respect the neighbours' — which of course they don't do once they've had a few glasses of wine. One of the neighbours has responded to my complaint about noise by installing a piano outdoors on the covered terrace in their garden, so at 7.15am this morning I was woken by a child 'playing' the piano 30 feet from my bedroom window. It might not be such a big issue in town but here, where it's quiet and there's nothing but birdsong, it's really intrusive.

I've complained to Air B'n'B and the council, but the council is stretched beyond capacity and when I've tried to get Environmental Health officers to come out at 2am and monitor the noise themselves I've been told that there's no one available. Am I being so unreasonable to want the Air B'n'B guests to be quiet after 10pm?

OP posts:
Notwiththeseknees · 03/07/2019 12:10

Mortgage companies do not like Airbnb. I would find out who the mortgage was with and write to them telling them of the bad behaviour leaving the house in less than optimal condition.....

Zoeputthatdown · 03/07/2019 12:11

One of the neighbours has responded to my complaint about noise by installing a piano outdoors on the covered terrace
Good grief, how antagonistic.

UrsulaPandress · 03/07/2019 12:12

That sounds awful.

I too would become the neighbour from hell. But it must be very stressful.

Cismyfatarse1 · 03/07/2019 12:12

We have a holiday rental. We rent it via an agency and have never had complaints from neighbours until recently. It turns out the agency had been subcontracting and using Air B&B to let it out without our knowledge. We had 2 groups - huge complaints. Lots of noise. Far too many guests for the beds etc. We found out and put a stop to it but it was a real problem. I am sure that there are lots of excellent customers but our experience was 100% bad.

Whosorrynow · 03/07/2019 12:14

Is it worth shopping them to HMRC or do you think they pay the proper taxes?

TheCatThatDanced · 03/07/2019 12:17

Whosorrynow - I'd think of shopping them to HMRC regardless.

thatdamnwoman · 03/07/2019 12:18

Incandescent Shadow, I don't live in a holiday resort — where on earth did you get that impression?

I live in a cluster of maybe 30-35 houses, the core of which was a small 1950s housing development. This wasn't a popular place to live in the 50s so land was cheap and they built detached houses with large gardens. In the 60s and 70s people bought bits of land nearby and got PP to build around it. We're down a narrow, pot-holed lane that leads to an unglamorous village with a bus stop and one small local shop. It's a working village, not bungalow-world for retired folk and describing it as a resort has made me snort my coffee down my nose.

OP posts:
theworldistoosmall · 03/07/2019 12:19

It's not the ops problem that the owners need to make their asset work.
I don't know many high streets that would have someone playing the piano at 7 am.
Just because you are on holiday doesn't give you any reason to disturb others around you throughout the night.

It's irrelevant really if the op bought the place 30 years or 3 years ago. The guests are being very anti-social. And the ones that continue after she has complained are even worse. Why should op and others have to suffer because the owners won't set rules and support the locals who live there?

Op bagpipes. They are horrific. At one point the arsehole I complained about decided to take up playing bagpipes after midnight. This was in retaliation about their noise complaints.

ginginchinchin · 03/07/2019 12:20

@eddielizzard - did you empty the rubbish back out into their garden? Cheeky gits!

cooldarkroom · 03/07/2019 12:20

It is becoming increasingly problematic, & some towns have banned airb&b.
In France airb&b have to declare to the Mairie the rentals in that town there, & the owners have to now set up a business. thus obliged to pay their taxes.
I would suggest you get the neighbours around you to petition the council, & continue making angry noises until they bother to take action, like, sending a demand for proof of insurance for paying tenants, proof of tax declaraion.. ultimately if you complain enough the council will take some notice & possibly ban airb&b rentals

cakeandchampagne · 03/07/2019 12:22

If the owners & council aren’t helping, maybe you garden needs regular feeding/treatment with a fish-type product. Smile

cheesemongery · 03/07/2019 12:22

You country folk don't have running water do you? In fact I'm sure you still use the sess pit located close to the boundary with the neighbours ;)

It'll just take the one review about the stench.

Manure heap... plenty of smell and flies...

IncandescentShadow · 03/07/2019 12:23

The Cat That Danced IncandescentShadow - so OP should put up and shut up as she moved there not that long ago...

No, the OP moved there 30 years ago, and it sounds like the area has got more popular since then. I would honestly sell up and move if it bothered me that much. I have moved twice due to living in formally rural areas which became more built up, and I'm glad I did so.

Its a coastal holiday area popular with holidaymakers, and if its not Air B&Bs, its going to be something else, like a guesthouse or small hotel. It sounds like its going to stay at least as busy. Imagine if a backpacker's hostel opens or something...

I think spending your life complaining, monitoring people and buying cockerels and lion poo is no way to lead your life. I'm sure there are cottages that sit on their own that would be a safer bet for the OP.

Bit disgusted about the remarks about Air B&B users being cheapskates. When I travel singly with work and book an Air B&B rather than an over-priced, soulless hotel or an over-priced holiday let. I'm well off but not loaded and I'm not a cheapskate for refusing to spend £1200 a week on an over-hyped holiday cottage when I can browse the market and pick a better value property. I particularly hate full board holidays in hotels.

But the proper solution for the OP is surely to buy one of those camera systems with sound, record any disturbances and get Environmental Health involved to determine whether it breaches their rules on noise disturbance.

TheCatDidSay · 03/07/2019 12:26

It could be worse. You could have a nightmare owner occupying it.

Reallybadidea · 03/07/2019 12:27

How is Airbnb actually any different to people renting out their property as a holiday let?

captainpantbeard · 03/07/2019 12:27

at 7.15am this morning I was woken by a child 'playing' the piano 30 feet from my bedroom window. It might not be such a big issue in town

It bloody would be!

TheCatThatDanced · 03/07/2019 12:28

IncandescentShadow - why should the OP move?!

This is probably a more recent problem with Air B n Bs and noise but as other posters have said, signs so they keep noise down after a certain time is respectful. If they have such signs outside certain busy pubs why not at Air B n Bs?

TheCatThatDanced · 03/07/2019 12:29

captain[antbeard

not sure if it was you who was woken but children playing pianos early in morning happens to my DM. Speak to parents.

LisaMontgomery · 03/07/2019 12:29

refusing to spend £1200 a week on an over-hyped holiday cottage when I can browse the market and pick a better value property

Well it is often cheaper because often the people running the air bnb don't register as a business so don't pay taxes and don't require any kind of licencing or monitoring by the council planning department. It is only "better value" in the same way that paying for building work in cash to avoid tax is also "better value".

When I am queen of the world, anyone renting out a property on air bnb for more than 28 days in any year will be required to set up properly.

theworldistoosmall · 03/07/2019 12:30

Do you need a license in Wales?
In the UK if you use your home as a business and you get a lot of customers/deliveries you need a license. I would check into this.
If you need a license and they haven't, they probably aren't paying business rates either.

Harass the council and the valuation office, who will harass them for all the relevant documentation.

ChardonnaysPrettySister · 03/07/2019 12:32

AirBnB are more antisocial than hotels and a big problem because they are in residential areas.

Something needs to be done about regulating it.

YumyumAndyum · 03/07/2019 12:33

Op

In March this year you wrote

We recently bought an old house...

Is this your second home? Or the one you moved to 30 years ago

Does this mean you have a holiday home?!

YumyumAndyum · 03/07/2019 12:33

In which case no doubt you’ll be enjoying it as the air bnb-ers do presumably

WhentheRabbitsWentWild · 03/07/2019 12:33

YANBU

exWifebeginsat40 · 03/07/2019 12:34

get some speakers against the party wall, set your tech to play the Vengaboys on repeat from 4.30am. (industrial noise-cancelling earphones for you). spend a couple of mornings pointlessly strimming and mowing the lawn next to the fence. buy charity shop crockery and smash it with a hammer out on your patio at 6am. if anyone complains, tell them you’re an Artist. use this conversational opening to lecture them about veganism, capitalism and the death of culture, and ask them if they would like to join the Socialist Worker’s Party.

make it rain, OP. outside piano? fire pit? let them reap the whirlwind.

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