eBay AIBU

[Trudij123]

Help me please!! I sold a dress on eBay last week. Advertised it with all the details I had access to ( xxxl plus size was all it said on the label, but added designer etc !) Posted it off - sent the postage receipt photo off etc, all fine.
She’s just come back to me and said it doesn’t fit and can she return it for a full refund. I don’t do returns - it states that on my listings ( in the automatic bits)
AIBU to say no? And assuming I’m not - how can I politely say no? I’ve just drafted “I’m sorry to hear that the dress doesn’t fit you, but as it states on the listing I don’t do returns” but I don’t want a long drawn out argument about it!

I’m not sure I am BU - it says clearly no returns on the listing, it’s brand new with the tags attached still - so... please help me!!

I might be wrong but i think you can say you do not accept returns but if the buyer opens a case with eBay (for example, item not as described so they can say you said it was xxxl but it’s actually xxl sizing) then you have to accept the return.

Let her open a case but eBay will probably authorise the return even though you've said no returns.

I sympathize with you though. In my opinion, you take the risk of something not fitting you on eBay because you're likely buying it for a much cheaper price than it was originally purchased for and from a seller who's just trying to make a bit of cash. If it doesn't fit, just sell it on.

You could always contact eBay to see what they advise. I think I've only had this once: I always state I don't accept returns and the one time someone obviously hadn't read the whole listing I just said that I didn't offer returns and I never heard anything else. I think it would be pointless to be able to say that you don't accept returns and then have eBay force you to accept it. Did the buyer ask for any further info regarding the sizing? I don't see how you could be made to take it back if the correct size was listed and they didn't ask any questions.

Say no. Don't discuss it. Don't be polite. The whole text of your message needs to be 'No refunds'. Then let her decide whether she wants the bother of raising a dispute.

I have bought lots of items from eBay that don't fit.

I wouldn't dream of sending them back. If the seller states the correct size then it's not their fault??

Of course you’re not being unreasonable.
Your original listing clearly stated no returns. Whenever I buy clothes off eBay I always check to see if returns are allowed, for this very reason. If not accepted, you accept the risk.
Stick to your guns and say “I’m very sorry that this does not fit, however as clearly stated in the T&Cs, I do not accept returns. Perhaps you could sell this on yourself if you are unable to keep it?”
You’ve spent time and effort listing it, posting it, etc; that you won’t recoup if you accept the return.

You’re not a business seller so technically she shouldn’t be able to return it but if she opens a case you’re kinda screwed, eBay almost always favours the buyer.

If she opens a case with eBay they will side with her I’m afraid.

It sometimes beats me why there are any private sellers still on ebay (as opposed to high volume businesses perhaps more able to absorb the stupidities) I traded over 3000 items, but keeping my 100% feedback just meant endless grief in the end, protecting myself against constant fraud and downright p* taking

To answer your post, OP, there's no point - just as there rarely is - in refusing a return as ebay will back her anyway; if she perceives a risk they may not, she'll probably damage the dress to claim SNAD

Just another try-on (and not just of the clothes) to go with all the rest

You have done everything right, but if she opens a case with eBay they will automatically side with her and let her return the item. Once it's returned they will refund her and you will owe them.
That's the shit side of eBay.
Happened to me once with a phone, I said no returns, took photos to show no scratches etc, and they buyer (lied) and said it had scratches. eBay will only not refund if she refuses to return.

If she opens a case, eBay will almost certainly force you to refund.
Just pleasantly accept the return, give the refund, and don’t be surprised if it is returned with a stain/damage/obviously worn.

Your original listing clearly stated no returns

Unfortunately, sellers can write this as many times as they like but it doesn't make it true. You have to accept a return. Ebay forces you to.

It's a real pain though and buyers definitely take advantage of it (although sometimes it's also fair enough to return which is why I suppose the policy is there).

You can try saying a polite but firm no in case the seller doesn't know they can open a case.

But, if they do know, they'll get their way so I'd stay pleasant at all times.

I would accept the return.

EBay will most likely force you to anyway.

On future listings of clothes ALWAYS put bust, waist and length measurements. It stops all this from happening.

I would also accept the return, rather than have the item returned damaged with a case for not as described plus a negative FB.

I photograph everything I sell with tape measures in the photo and measurements in the listing, still get the odd numpty saying it isn't the size they thought it would be,

Grit my teeth and explain that is why there is a tape measure in the photos and measurements provided and please pay the postage to return. If you can do it, deduct the outgoing postage from the refund.

Thanks ladies - I’ll have a think and respond later. If I do say she can send it back though I won’t refunding her postage!!

What I want to put is “ it clearly says “NO RETURNS” and the size as best I can list it - no you fucking can’t return it”
But it will probably be more along the lines of “despite making it clear on the listing that I don’t do returns or refunds, just this once I will refund you the cost of the item after I have received the dress back and have confirmed it is still in the condition I sent it to you in.”

And in white font write “you stupid, chancing bitch”

Ok - so I put a slightly altered version of what Pineapplebaby suggested ( Thankyou very much!!) and she’s responded today with “ ok Thankyou”

I await any further developments with interest.....

Thanks so much for the support - and yes, I’m certainly having second thoughts about eBay these days, it used to be brilliant, but there are so many chancers out there now!!