The whole thing needs an overhaul. The whole concept of it.
Why do people who work there get paid so little
Why do people end up with empathy fatigue
How do we stop this:
Perhaps people need to have shorter shifts/ more money.
Empathy fatigue is not something most people think they will end up experiencing but it’s not unusual.
We can all say it’s horrific what people do, (which it is) but what do we actually do about it, because what’s happening now isn’t working.