Catalogue fraud?

[sunshineonacloudy]

My grandma is 91 and only has her pension as income.
Her television broke so I said why doesn't she order from a catalogue and she can pay in weekly payments.
We placed a order.
Obviously using her address,I imputed all her details etc but used my email address as she doesn't have one.
Now today I've logged into the account and it's showing as "fraud department "
I'm a bit worried as it was me who suggested to her to open this account.
Obviously she can send in her documents to prove who she is.
Why have they done this ?

To hazard a guess, due to her age?

Does your email address have your name in it (i.e different to account holder)

It does but we both have the same name anyway.
I've just sent the company a email explaining and saying we can send her utility bill /pension dwp forms etc
Hopefully that clears it up
Bit of a worry tho

Name change because this would be very outing but I am so pleased thatI saw this. My DH was a victim of catalogue fraud (and every other kind you can imagine) and it took us years to resolve. Ending up with us paying off a big chunk of debt out of our own pockets. Some of the companies were very unhelpful and we are having trouble buying a house because of it. (This was nearly 4 years ago and we only found out because we were about to buy a bloody house. We would be settled by now instead of renting if it wasnt for this)
It has caused so much stress and the way the 'police' deal with fraud is so crap. They have their own department called actionfraud and it is impossible to get a conviction (we knew who did it- family members believe it or not!)
So please be thankful that the company have a good enough system in place to try and prevent this from happening. Just call or try somewhere else. Maybe set up her own email?

Honestly it wrecked our life and cost us more than i can bare to write down, and people scam old people all the time so maybe its due to her age? They flag up over 60s? Just incase? Apparently they are easy targets.