Royal Mail

[bluebox12]

Hi I know these things have happen and I'm willing to be told to leave it and get over it. There is more to life etc believe me I know.

Should I email them and tell Royal Mail I'm not happy?

My husband has been away for weeks (still has a few to go) and as it was my birthday yesterday had ordered me something to be delivered here. I had no idea what it could be. His big or shall etc.

On Friday I kept a look out for any delivery drivers / post men / couriers.

We have a ring door bell - fully charged. I kept my phone with me whilst home and I can also receive notifications on my Apple watch.

At 1pm I noticed a "while you were out card" from Royal Mail on the floor.

I was disappointed as I was home all day but didn't know if this was the item my husband had sent or something else I had ordered.

I immediately went online to rearrange the delivery for the earliest being today (Monday).

Saturday came and went. No parcels so I was assuming the missed item was the one from my husband (my birthday present).

Just now the postman (not our usual one who usually chats about previous deliveries etc) knocks on the door says hi gives me a parcel.

It's a large pink rectangle box with "Fresh Flowers" written on the box.

Obviously the flowers are dead.

I'm not blaming them. Maybe whoever tried on Friday didn't ring the bell and just knocked. Maybe I didn't hear the knock. However surely you would then try the bell or try a couple of neighbours.

I am in a lot during the day and the post man and couriers often knock on my door with parcels without knocking on the addressee as they know I'm in.

Maybe my immediate neighbours were out but wouldn't you try a couple of others knowing that you had fresh flowers in the box and that by Monday they would be dead?

Also on Saturday I had a knock on the door. I knew the lady as she is a mum at school and I know the house she lives in. We don't have the same surname. She lives at a different number to me and on the next road.

She had both my daughters new and old passports in her hand. Both in separate envelopes with my name and address on.

I know accidents happen but with both these things happening within a day of eachother it's pissed me off.

Having re read what I've just put it does sound petty of me but at the min I'm in a low place and it upset me at the time.

Thanks

Well said welshy71

And as for Eliza9919 - They are thieving cunts
UNBELIEVABLE.
What a bitch.

And report me if you like. You just called 10 of thousands of very hard working people (several of wh9 are on this thread thieving cunts
HOW DARE YOU.

We get left parcels on our doorstep pretty regularly from our postie (Ireland, an poste). We say the man from milk tray has been again and shrug it off. It's piss poor, though. Opened the door one day to find a high-end lap top delivered from Amazon just left there. We are set back from the street and doorway is covered so is out of the rain but still... We play back the security footage and watch them come down the path, leave the parcel and bigger off again.

🤷

My post doesn't arrive. If I want my parcels I have to collect them from shops. I told my family not to bother sending me cards as they wouldn't arrive, and, low & behold, a 3rd of my post has gone missing.

That's how dare I.

Although, I never had much of a problem in London, it's just here in the arse end of Kent. But then everything down here is corrupt.

But, despite what you all say, you work for a organisation known for theft. Just look at the number of people on this thread with problems with their post. I'm not the only one.

@Eliza9919 couldn't really care less. The fact you are mentioning things like that on a post on here says a lot about you

@Eliza9919 mentioning a miscarriage to win an argument on a Mumsnet forum is pretty low

@Eliza9919 if I knew you I wouldn't send you a card on principle because you are obnoxious. I would tell you I had sent one though so you could explode in misplaced anger over what you say are thieving cunts.

I suggest that if you have recently gone through a mc that you take time to grieve and not insult and offend an entire organisation's staff. One day you'll hopefully grow up and realise that no, the world isn't against you. Feeling sad, miserable, angry and upset isn't licence to lash out and hurt other people.

Nor is using a mc as reason to mitigate your ill tempered outbursts. That is seriously low.

I'm not using a MC to win any kind of argument. I'm not arguing with anyone. Merely explaining why I was at work on my bday.

My experience of RM is what it is and my opinion will remain the same until my post stops being stolen. I couldn't care less what anyone else thinks about that.

Well said welshy

Google "actual footage of my postman". There's a brilliant viral video.

Eliza have you reported to your local office that your mail has came opened/damaged? As the second biggest employer in the uk undoubtedly there are some bad eggs and it could well be that there is someone at your local depot mishandling mail and that needs to be raised. I will point out that when you post a letter in a box it doesn't go straight to your local office it goes through many different stages including through massive machines which can catch the mail and occasionally tear, which could result in contents falling out at some point, so by the time it actually comes to the local depot and starts to be sorted in to a frame all we can do is put it in a damage bag. I've also seen so many letters/parcels with the wrong address or missing details and every time all of us are running about trying to find where it goes as we don't want anyone to miss out. Personally I was at an address with a load of cards just last sat and when I got to my next box of mail I found a card for the same address mixed in at a different street, when I finished my route I could just have taken the card back to the depot for them to get it on Monday but I got my driver to go back round, totally out of our way to post the card as I knew it was a birthday card and you could tell it had either money or a gift card in it and I wanted to ensure they had their present.

everything down here is corrupt

You really do seem to have problems. I hope you manage to get some help for them.

@curseofthepharaohspoodle
Eliza have you reported to your local office that your mail has came opened/damaged?

It hasn't arrived damaged. It hasn't arrived at all. The post that did arrive was post that had only had the envelope tucked in - so thieves could open the card and see there was nothing in it - but the kids stuck their envelope down and that is the card that has gone missing. RM staff somewhere have opened it and had to chuck it as they can't deliver it once they have opened it. All 3 cards were addressed properly and posted at the same time.

@ilovesooty Tue 11-Jun-19 08:32:31
everything down here is corrupt

You really do seem to have problems. I hope you manage to get some help for them.

www.kentonline.co.uk/thanet/news/postal-theft-2747/

www.kentonline.co.uk/thanet/news/thieving-postie-to-keep-five-figure-126067/

And this is without starting on Thanet council - and Craig MacKinlay for starters.

www.bbc.co.uk/news/uk-england-kent-25014274

OP your husband needs to find out exactly what should have been sent. The florist could have packed 2 parcels and sent both one being lost, or forgot to send the other.

You need to photo the flowers in case she sent the wrong ones (I've had that before). Then get onto Royal Mail with all the information saying you are turning it over to the florist to deal with.

Posties are people, some are shit at their jobs some great, some average. Like anyone else. I've not yet had theft happen to me by RM though three time via Hermes so i get that you'd be pissed off if you've had a bad experience. I don't rate Hermes at all and am vocal in saying especially given the lies i and my supplier were told by them.

My postman now is great. Does his job, knocks on the door. The last was shit, he was fired. On our local fb site on all his routes were complaints. We would all have mail go missing and on a few occasions my mailbox was full as he stuffed most of the streets mail in it for me to deliver!

My msg on page 1 or 2 for some reason didn't get thru and it wasn't deleted. Basically our postie is good and puts stuff in a safe place for us. But one time when we lived in another location i ordered something from ebay that never got to me. It was a signed for and when i checked online, unbelievably someone else had signed their name pretending to be me! This thief had had a 'sorry you were out' card thru their door instead of mine and had taken it to the collection office and signed for my parcel!! So RM never asked for ID and let it go to them. I tried to get compensation and they wouldn't even look at it and neither would ebay. RM just sent their standard letter with... yes ... a book of bloody stamps! In the end paypal refunded me. I never got my package.

@Eliza9919 corruption happens in almost every job, not just the RM.
They deliver roughly 14 billion letters a year so its not surprising a few people have had missing or wrongly delivered letters.
The few posts on MN of people complaining doesn't really show a problem in the company in the grand scheme of things.

Hi so last week I received a cheque from Royal Mail for £10.00.

As I said previously 2/3 email in they started referring to me in my maiden name ie Richards.

No idea how they knew this as my email account, the "Red" card and everything I write to anyone is all in my married name ie Smith. Been married 5 years so nothing is in my maiden name.

I do however use my preferred name ie think Kate instead of Catherine. If they had told me about sending out the cheque then obviously I would have given them my correct name. Not their fault I realise.

The cheque arrived. They had made out to K Richards.

I emailed again and they cancelled the cheque and issued another.

I've just received it. It's in K Smith. My bank account is in the name of C Smith.

I think they're probably hoping I'll not bother contacting them and leave it.

Still no Cards, Chocolate or Prosecco. I keep asking DH for an order number to contact the florist but he's still abroad working.

Not an interesting update I guess.

bluebox12..
Not an interesting update I guess

Maybe not, but it's a typical result from RM good you got some compensation tho.. well done. How weird they somehow got hold of your maiden name.

Btw don't let them off.. keep pestering until they get it right!