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AIBU?

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Customer complaint in work now under investigation

53 replies

MrsHormonal2019 · 31/05/2019 18:42

I don't know where to start tbh. Been a proper crap day.
Customer has made allegation I refused to help them and told them to find someone else to help.
Complete lie naturally but my work are now putting me under an investigation.
Had a meeting today and they adjourned it to speak to my colleague who the customer approached to complain about me.
I've given my statements. But I'm at a loss. I had no negative interactions with customer on that date and what I'm accused of is something I would never in a million years do.
I'm 4 months pregnant and ended up having a panic attack and being sent home.
I'm an anxious person and hormones do not help what so ever.

Has anyone else been through something similar?
It's just really frightened me the out right lie of it. Makes me feel like someone has purposefully done this to hurt me.
I really don't want to go back to work Monday now

OP posts:
Endofthedays · 31/05/2019 22:19

What is the worse that can happen OP?

They can’t sack you over one minor event, even if they choose to believe the customer.

WitchesGlove · 31/05/2019 22:25

LadyRannaldini-

Care to name and shame the shop if it is a chain?

I’m sorry for your daughter

MyShinyWhiteTeeth · 31/05/2019 23:00

WitchesGlove

I don't really want to go into too much detail. Unprofessional conduct, being untrustworthy and not suitable to be working with vulnerable people. Being biased/bullying behaviour and a risk to myself and others.

I'm very much into following all rules and regulations now for my own protection.

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