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Original poster

Bizarre Asda grocery delivery

18 replies

Bundlebuns · 30/05/2019 17:33

I have a delivery pass with Asda and have groceries delivered approx once a fortnight. Yesterday I received an email from Asda thanking me for my order due to be delivered today. I hadn't placed any orders so rang Asda customer services who said there must be a glitch and that they would cancel the order. Fine.
Then this morning I received a text to say my Asda order was out for delivery. I called customer services again who said they would ring the store and stop the delivery. Lo and behold a few hours later Asda came to my door with a shopping delivery. This is where it gets a bit weird...
The delivery was 2 bottles of Jim Beam - nothing else. I explained to the driver I hadn't ordered this but he just looked at me like I had two heads and had wasted his time!
After he'd gone I've worried about how this has happened, how my card was used to pay... and who on earth has two bottles of Jim Beam delivered and no food?! It seems so odd I'm worried something malicious is going on. Any ideas???

OP posts:
HollowTalk · 30/05/2019 17:35

Oh I thought this was going to be one of those replacement items threads - I loved the one where a poster got a bar of chocolate instead of Tampax.

Did you get to keep the Jim Beam? Did he show you the paperwork?

HollowTalk · 30/05/2019 17:35

Have you checked your bank account?

user1474894224 · 30/05/2019 17:38

Did you place a random order after a glass of wine? Would you have made the order to secure the slot? Is it a gift from a friend? What card was used to place the order? Do you have teenage/ya kids who might have ordered it for a party? Does it show on your account when you log in?

Cheeserton · 30/05/2019 17:41

Anyone else got access to your phone or computer? Change your password on the account immediately, regardless. Just in case.

Original poster
Bundlebuns · 30/05/2019 17:50

Okay, so no paperwork from driver as it's all online now to save paper. No, there was no suggestion I should keep the Jim Beam - the driver just left again with it. He was our usual driver and commented that he thought it was unusual as we normally have lots of shopping (he did seem cheesed off though).
I haven't been able to check bank account yet. It's my husband's credit card which is used by default. I don't know the password for the account and as he works in a prison, he isn't allowed his phone on him during his shift. However we'll definitely be checking the online account when he gets back tonight.
I've definitely not ordered Jim Beam - even after a glass of wine! It isn't our "week" for shopping so I've no reason to have booked a slot. Gift from a friend is an option I suppose but it would be an odd gift as I'm not a whisky drinker. And two bottles?
I'm guessing the card used to pay was my husband's Amex but I can't check that til he's home later.
All children are under 6 so no chance they've ordered anything.
The order does show on my Asda account as "order cancelled".
I wondered whether my husband has a secret alcohol problem but then why would he have it delivered when he wouldn't be at home???

OP posts:
Original poster
Bundlebuns · 30/05/2019 17:53

I don't know anyone that would obviously have access to my stuff but I've changed the passwords and removed the default payment card. I'm sure something fishy is going on here. I accepted it was a glitch yesterday but the contents of the order are really suspicious to me.

OP posts:
HollowTalk · 30/05/2019 18:10

If your husband had a secret alcohol problem then surely he'd buy it himself on his way home from work?

Original poster
Bundlebuns · 30/05/2019 18:36

Yes, and I've no reason to suspect my husband's a big drinker at all. It's worrying and unexplained Confused

OP posts:
StereophonicallyChallenged · 30/05/2019 18:41

I think someone has put the bottles on to secure a slot for a (weekend partyGrin)delivery and there's been a glitch when they then actually shopped.
Makes sense if you think about it like that.

SunshineCake · 30/05/2019 19:08

I think SC could have it.

PotsOfJoy · 30/05/2019 19:10

Classic DH.

nc100 · 30/05/2019 19:27

Weird. Do you do the shopping or DH?

Could he have been logged on at work computer and his colleagues think it's a funny prank on him?

User18947268 · 30/05/2019 20:43

I read on here about people adding a bottle of champagne to exceed the minimum order total so they can checkout and delete the bottle and add their shopping later. The next day I logged into my Waitrose account to find a bottle of champagne, that I definitely didn't add! Luckily the order hadn't checked out though.

bingbangbosh · 30/05/2019 21:37

I think it's a well known hack to just put alcohol in to reserve the slot and check out and you can go back and add to it later.

I do it, and have to remember to go back and take out whatever wildly expensive spirits I have added, nearly ended up with three bottles of raspberry Smirnoff the other week!

Original poster
Bundlebuns · 31/05/2019 09:16

Only I do the online shopping orders. The money has been taken out of the account but Asda say it will be returned within 2 working days.

OP posts:
GloGirl · 31/05/2019 09:19

There is a scam where you try and access someone's account to deliver expensive goods to your own home but obviously it would require a different delivery address Hmm

Original poster
Bundlebuns · 31/05/2019 09:21

I'll put it down to a glitch then and hope it's a one off. I was just suspicious when I saw that the order wasn't a normal shop - but I didn't know adding alcohol was a hack. Thanks, you've eased my mind a little.

OP posts:
nc100 · 31/05/2019 10:55

I take it you've changed the password?

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